SCAM ALERT!!!! I sent my senior parents to Florida for their 50th anniversary for 2 weeks. My parents rented a car from Holiday Cars.com operating as Green Motion. Upon arrival on Sunday, March 24, 2024, they went to pick up their rental car where they were advised that they were required to pay for third-party insurance for $483.75. When my parents questioned this charge they were met with rude responses and attitudes from the employees, particular comments like if you don’t want to pay for it then you can’t rent the car. For two seniors, this amount is large to have to pay on top of the initial amount for the rental. They deserved an explanation as to why they were paying this amount. They did not deserve an attitude for questioning the fee. They required a car for their vacation so they ended up paying the fee. When they got to their destination in Florida, we investigated further and noticed that at the top of their voucher were the words, 'Paid in Full.' Then on the second page, under 'Included in the price,' the first item stated, 'third party liability.' I immediately requested that the charge of $483.75 be refunded to their card and explained everything to their complaints department. The response I received from Green Motion was, “Suppliers will always offer you to purchase local services and/or insurances since this is a way of making extra income. You are not obliged to purchase any optional services and/or insurances.” As a customer, this was not an “optional” service and/or insurance as the agent stated that if my parents didn’t pay the fee they would not be able to rent the car! Green Motion’s response to this was that they didn’t know what was actually said since they were not there. Don’t be fooled by the initial low price of your rental as there will always be an additional charge upon pick up of the vehicle, leaving the customer in a vulnerable position and made to feel obligated to pay the extra fees not leaving them any other “option.” In response to the reply from Green Motion received below: The website for green motion that was noted in your reply below says "Internal Error," even after multiple attempts. I'm starting to wonder if ANYONE is able to get through on that website or is that just to make it look like they are doing something without doing anything at all for their customers???? Especially since every message to these reviews are identical with the exception of a few. I did reach out to Green Motion for this issue prior to this review and, at the risk of repeating myself, their response was as follows: “Suppliers will always offer you to purchase local services and/or insurances since this is a way of making extra income. You are not obliged to purchase any optional services and/or insurances.”

Green Motion - The Lowest of the Low Please do yourself a favour and listen to the hundreds of negative reviews out there before you book anything with this company. Once I arrived at the pick up location they guy I was dealing with (who wouldn't give me his name!) told me that the standard insurance only covered the car and didn't cover any third-party liability, and I would be to pay an additional $70 p/day for the upgraded insurance. I politely declined and told him that I didn't want or need any additional insurance, but was told it wasn't optional. I again said that I didn't want it, and let him know I had read through the Ts & Cs earlier that morning, and it didn't say anywhere that they could demand higher insurance. The response to this was "fine, I will cancel your booking "*10 seconds of typing** done, now please leave the office". This is honestly one of the customer service experiences I have ever experienced. I don't know how these rude, unprofessional scammers are able to stay in business. And if my review isn't enough to keep you away just keep scrolling to read more!

Scam Rental Car Company! I tried to use Green Motion in my last trip to Miami. I made the booking online in economybookings.com and once I arrived to the office (outside Miami Airport) the scam started. They tried to charge me 150 $ daily over the rent price I paid previously for insurance. They refuse to use my own insurance requesting a Liability over 300 K , when their car I rented are not over 25K market value. Other customers were upset also in the hall, I requested to cancel all to the guy in the desk and he said he was unable to refund to do it and said "Economybookings will never answer", the manager was smiling in a corner. Helpfully after I tried without look to contact Economybookings I did it through American Express and they canceled the payment. Stay away from this scamers!

This is terrible and I haven’t even… This is terrible and I haven’t even rented from yall we had booked our reservation but upon reading that reviews were politely cancelled thank you for your reviews we knew it was sketchy

Renter beware Renter beware: prices are cheap cos they will work to stick you with damage at end of rental. I rented thru Expedia and took the Expedia insurance. This seems to be like catnip as they will find a way to charge the external insurance knowing that the paperwork with drive u nuts and someone will pay regardless. When u pickup make sure u get your car in good bright light and do a video walk around of everything inside and outside. If dark/rainy/dirty-car do not accept it without checking every panel for any ding. Anything will set u back over USD800. If u insure thru external company as I did with Expedia and AIG then it is just soul destroying hassle to get the money back. Pay an extra 100 for the big boys and their insurance as you’ll end up spending this anyway.