SCAM ALERT!!!! I sent my senior parents to Florida for their 50th anniversary for 2 weeks. My parents rented a car from Holiday Cars.com operating as Green Motion. Upon arrival on Sunday, March 24, 2024, they went to pick up their rental car where they were advised that they were required to pay for third-party insurance for $483.75. When my parents questioned this charge they were met with rude responses and attitudes from the employees, particular comments like if you don’t want to pay for it then you can’t rent the car. For two seniors, this amount is large to have to pay on top of the initial amount for the rental. They deserved an explanation as to why they were paying this amount. They did not deserve an attitude for questioning the fee. They required a car for their vacation so they ended up paying the fee. When they got to their destination in Florida, we investigated further and noticed that at the top of their voucher were the words, 'Paid in Full.' Then on the second page, under 'Included in the price,' the first item stated, 'third party liability.' I immediately requested that the charge of $483.75 be refunded to their card and explained everything to their complaints department. The response I received from Green Motion was, “Suppliers will always offer you to purchase local services and/or insurances since this is a way of making extra income. You are not obliged to purchase any optional services and/or insurances.” As a customer, this was not an “optional” service and/or insurance as the agent stated that if my parents didn’t pay the fee they would not be able to rent the car! Green Motion’s response to this was that they didn’t know what was actually said since they were not there. Don’t be fooled by the initial low price of your rental as there will always be an additional charge upon pick up of the vehicle, leaving the customer in a vulnerable position and made to feel obligated to pay the extra fees not leaving them any other “option.” In response to the reply from Green Motion received below: The website for green motion that was noted in your reply below says "Internal Error," even after multiple attempts. I'm starting to wonder if ANYONE is able to get through on that website or is that just to make it look like they are doing something without doing anything at all for their customers???? Especially since every message to these reviews are identical with the exception of a few. I did reach out to Green Motion for this issue prior to this review and, at the risk of repeating myself, their response was as follows: “Suppliers will always offer you to purchase local services and/or insurances since this is a way of making extra income. You are not obliged to purchase any optional services and/or insurances.”

We booked our car rental online thru… We booked our car rental online thru Priceline and when we arrived in Cancun we were told they didn't have any cars available at our 5pm reservation time and that they would deliver one to our hotel by 9pm. They never delivered a car nor did they call. We struggled to find transportation to our hotel and then they never did get us a car. We wasted 2 days of our vacation trying to find another car rental since it was high season. This is why we booked in advance with Priceline. Green Motion is NOT a company that is responsible nor reliable!!! Take my experience and DO NOT RENT WITH GREEN MOTION!

Terrible customer service Terrible customer service. Would not return calls after multiple messages were left. Hidden fees from what was originally quoted. Would not work with customer to resolve issues/complaints. Cars are not good quality. Edit: Thanks for the automated reply green motion on a public forum. But I’ve tried multiple attempts to contact you with no success. Your customer service, cars, the whole company is truly awful…a scam. I hope your representatives sleep well at night knowing their pockets are lined from all the hidden fees/charges that are handed to the customer.

BEWARE...DO NOT USE THIS COMPANY I rented a car from Green Motion online, and purchased the insurance online as well. All was approved online, but when I arrived to pick up the car, they asked for my personal policy declaration document other wise I would have to purchase their insurance at $59 per day. I had the policy declartion I purchased with the rental, but apparently it had only $300 liability which was not adequate according to the cashier. I used my phone to access my personal ins.policy declaration document online and emailed it to the cashier. He then told my $75,000 liability was not enough, but since I was renting the car only for the day he would let it slide. Then he asked if I would like to purchase the Miami highway/tollway package. and when I declined, he informed me that Miami had more tollways than any other state and without this package there would be a hefty fine if they found I drove on any highway or tollway. I still declined and simply stayed off the highways. I did not see Miami as I had intended and felt very scammed, even though I didn't fall for their scams. While I was waiting, I heard another woman ask for a refund since she could not produce her policy declarations and could not afford and addtl $59 per day, and they told her she need to get her refund from the site where she purchased the rental. They offer no refunds on site.

This is terrible and I haven’t even… This is terrible and I haven’t even rented from yall we had booked our reservation but upon reading that reviews were politely cancelled thank you for your reviews we knew it was sketchy