I sold my vehicle and it keeps charging… I sold my vehicle and it keeps charging me. I contacted service which never responds. They said I have to continue my subscription till the date and then it auto renewed. There is no way to turn this off! I tried removing my cc but could not. The service didn’t work well either it didn’t update where the vehicle was in real time.

Their cheaper device operates on… Their cheaper device operates on T-Mobile and the service is sub par at best.. I purchased the Verizon model because I wanted good coverage and real time tracking but that too was very sub par... despite the use of the Verizon network. When I tried to resell the device zubie refused to support the device refused to help the new customer pair the device to their new account, and expired my previous link qr code. I ended up with a useless paperweight. Will never by zubie again.

Terrible experience Terrible experience. Hotspot disconnects every 5 minutes to the point of it being unusable. Support blames Verizon, says its a known issue. Meanwhile still charges me every month and refuses to entertain a refund. This is after having me try out 4 + different devices. The should not charge for the service until they fix it. I should cancel, but I need "some" connectivity and this was the only Verizon option. Do not buy the hotspot, it simply doesn't work.

This company is horrible at follow-up This company is horrible at follow-up. Weeks of missed demos, non-responses and lack of follow-through. How can you possibly learn about the product with this type of service. Why would you even want this service if this is the customer service experience. 9/25/18 - response to Hillary- Jeff is well aware of my info and I have the emails to prove it. I reached out to him, and he asked for my availability and I responded and still have not heard back from him. The same with the original demo. He claimed he didn't have my number in an email. At that point I was already trying out Hum since the response was so delayed. I didn't like Hum so I reached back out to him and as I personally stated, he asked my availability, I gave it and never heard back.

Zubie not much use to me All I get from Zubie is a report on my driving (breaking too much etc.) My almost constant ON motor light gets a code, with the explanation "lean bank" which neither I nor my mechanic understands. To be fair, I want to mention that my son bought the Zubie for me, maybe he wants to check on my driving! But one thing is for sure: Zubie should explain the code better than "lean bank".