This company is horrible at follow-up This company is horrible at follow-up. Weeks of missed demos, non-responses and lack of follow-through. How can you possibly learn about the product with this type of service. Why would you even want this service if this is the customer service experience. 9/25/18 - response to Hillary- Jeff is well aware of my info and I have the emails to prove it. I reached out to him, and he asked for my availability and I responded and still have not heard back from him. The same with the original demo. He claimed he didn't have my number in an email. At that point I was already trying out Hum since the response was so delayed. I didn't like Hum so I reached back out to him and as I personally stated, he asked my availability, I gave it and never heard back.

Honestly I thought this device would be… Honestly I thought this device would be more useful with adding automation to my automotive. The wifi could have been more robust as far as speed and availability of use. Full car monitoring would have been a great feature for full vehicle diagnostics.i have removed this device for both cars. It was a waste of money.

The key reboots and drops connections… The key reboots and drops connections every 5 - 15 minutes. I've opened multiple support cases asking to have it replaced and they keep just telling me to reseat it. I'm not going to re-up next year.

I would not even give one star I would not even give one star. What a waste of time and would never recommend this product to any of my insured's. (I am an agent) Each week you would get an update stating to keep up the good work, doing a great job, etc. By the end of your term, no change is considered in premium even though you drove perfect the last 6 months. When called to ask why, told me I drove past midnight twice during the 6 month trial!! Ridiculous

Terrible experience Terrible experience. Hotspot disconnects every 5 minutes to the point of it being unusable. Support blames Verizon, says its a known issue. Meanwhile still charges me every month and refuses to entertain a refund. This is after having me try out 4 + different devices. The should not charge for the service until they fix it. I should cancel, but I need "some" connectivity and this was the only Verizon option. Do not buy the hotspot, it simply doesn't work.