Horrible customer service Horrible customer service. Products don't clearly indicate whether or not they're in stock and once ordered there's no functionality to cancel your order. The only way is to way on the phone for 2 hours waiting to talk to someone. The customer service number for the Canadian website doesn't work, had to use the phone number listed on their Facebook page.

STAY AWAY FROM THIS COMPANY AT ALL… STAY AWAY FROM THIS COMPANY AT ALL COST!!!!!! CUSTOMER SERVICE IS NOEXISTENT!!!!!!! SAT ON HOLD FOR 2 HOURS ON TWO DIFFERENT OCCASIONS JUST TO BE HUNG UP ON OR DISCONNECTED PRODUCT DIDN'T SHIP WHEN I WAS TOLD THEY ARE HORRIBLE!!!!!!!!

Spend your money elsewhere Ordered an ARB summit bumper for my truck. Tried contacting them about the amount of damage the bumper showed up with, but there is no answer to emails or phone calls. Hours on hold and no answer on the other end. The damage was concealed prior to shipment by 4wp. The outer packaging arrived in tact from the shipper and large metal gouges were discovered after removing the outer wrapping.

Very poor customer service & communication I ordered a brake line on June 7. My card was charged immediately, and I received a confirmation of order with a message stating to allow 1-3 business for tracking information to appear. It is now June 27th, and I still do not have part. I have tried calling with no answer (left a voicemail explaining my issue and requesting a call back, which I never received), I sent 2 emails requesting an update, which were never answered, and finally sent an email 5 days ago requesting a refund which also has not been answered. I was able to order a brake line from Summit, received it in 3 days and saved $24, while receiving email updates from them at every step. Save your money and shop elsewhere...any where else.

Horrible estimate for Death Wobble diagnosis! Had death wobble with my lifted Jeep Wrangler! Sent it there and agreed to pay $155 hourly rate to diagnose my suspension and problem. Was told that I had to replace nearly the entire front-end suspension on my Jeep with 28,000 miles...never even 4 wheeled with it. Lower & upper ball joints, drag link, tie rods, steering stabilizer, track bar...etc. Even put in estimate new tires, that I still have 15 - 20k mile left on, plus $450 for 5-year warranty on work & $300 for Lubes/cleaner/hdwr. 4 hours labor @ $155 just for ball joints & drag link...lol. Total estimate $4,900...although $2,200 of that was for new tires, balance & align. Decided to do it myself and researched it, saying I should 1st get my tires rotated & balanced. Went to another store and they said they would do a quick check on suspension when rotating tires. They found 2 loose bolts and tightened them, plus rotation, balance. Total bill $75 and problem fixed. Stay away from this company!