They sent me an incomplete Jeep Top They sent me an incomplete Jeep Top. It was clearly a customer return (dirty, no manual, and none of the hardware.) Phone rep wouldn't send proactive replacement, so I told her to just refund and I'd buy elsewhere. Her response..."Matters not to me." I own a business with a customer service department. I just can't imagine.

This company falsely takes your money… This company falsely takes your money does not have the product in stock has no intention of shipping it and then gives you a run around. I am sure we're going to have to fight to get a return tomorrow. every single person I speak to on the phone is Shady at best. Any of the people complaining on this site I am going to trying to find out where they are licensed and contact the Attorney General of that state. This is the most horrible crooked deceitful predatorial company I've ever dealt with

Expert Advice and Caring Attitude! I had my 1st experience with 4WD. Ordered several items online to pick up at my local store in WPB, FL. As a first time Jeep owner i had many questions and concerns and they made me feel comfortable, took their time to answer all my questions and even when i screwed up my install, THEY called the manufacturer and got me replacement parts without question or hassle. I had them inspect my full suspension system and they provided HONEST feedback, gave me options and went over and above for me. KUDOS to ALL the FOLKS AT WPB 4WD store!!!!

This outfit uses several names, all bad service This outfit uses several names. One employee said eleven different websites. 4WP.com is the clue. If you have problems, call sales. If customer service ever answers emails or phones it would only be beyond your patience. My parts are four weeks and holding. Cannot get answers. I finally called Rockhard direct and ordered there. I will deal with refunds later. I hope!

stay away Same as the other reivewers. they take your money. never ship. I was told ships today doesnt mean ships today. customer service is a complete joke and plan to spend an hour or two dialing around, getting tranferred and hung up on before you get a human who wont help you anyway. My suggestion is to call around and buy from a place where live people are easily available to help