Customer service is lacking....entitled… Customer service is lacking....entitled attitude toward legit questions.....at the end of the day the products are nothing special...frames and bike components are produced in China...their job it simply to ship and make it easy for the customer to buy and they suck at that. Going to go back to Yeti.....they get customer service and are on you like a spider monkey when you need help.

Best bike ever! Best bike ever!! Couldn’t beat the price on the bike of my son’s dreams and it was efficiently shipped in expert packaging in time for Christmas! Made it states away in perfect condition.

The team at Alchemy was great guiding… The team at Alchemy was great guiding me through the purchase experience. No matter how many questions and requests I had, they continued to respond professionally and with patience. I love my new Lycos, and waiting for better weather to really get some miles on it.

I wouldn’t buy any other bike I wouldn’t buy any other bike. From customer service to a great price on an amazing bike, everyone gives me compliments on how cool the bike is. Support local and shop Alchemy 👍🏻

Love the geometry of the bike Love the geometry of the bike! It climbs so nice for having that much suspension. The staff was Uber nice when I purchased it and there to help with any questions I had.