Customer service is lacking....entitled… Customer service is lacking....entitled attitude toward legit questions.....at the end of the day the products are nothing special...frames and bike components are produced in China...their job it simply to ship and make it easy for the customer to buy and they suck at that. Going to go back to Yeti.....they get customer service and are on you like a spider monkey when you need help.

The team at Alchemy was great guiding… The team at Alchemy was great guiding me through the purchase experience. No matter how many questions and requests I had, they continued to respond professionally and with patience. I love my new Lycos, and waiting for better weather to really get some miles on it.

Perfect for NWA trails!!! Excellent build quality and components. Delivered when expected and a tremendous ride. Access to Alchemy techs is top notch, not that I've had to discuss any technical issues, other than ask for component recommendations.

Excellent customer service Excellent customer service. I had doubts on what size to purchase and Ben and Bryce walked me through the differences of the two sizes and recommended the XL based on my measurements and riding style. It fits me perfectly.

I wouldn’t buy any other bike I wouldn’t buy any other bike. From customer service to a great price on an amazing bike, everyone gives me compliments on how cool the bike is. Support local and shop Alchemy 👍🏻