Customer service is lacking....entitled… Customer service is lacking....entitled attitude toward legit questions.....at the end of the day the products are nothing special...frames and bike components are produced in China...their job it simply to ship and make it easy for the customer to buy and they suck at that. Going to go back to Yeti.....they get customer service and are on you like a spider monkey when you need help.

The team at Alchemy was great guiding… The team at Alchemy was great guiding me through the purchase experience. No matter how many questions and requests I had, they continued to respond professionally and with patience. I love my new Lycos, and waiting for better weather to really get some miles on it.

This company is great to work with This company is great to work with. Great people…knowledgeable, helpful and friendly…. The Arktos is a stunning ride that is so well spec ed. Alchemy does it right!

Amazing customer service Customer service and the sales process was amazing. Super responsive and answered all my questions.

Love the geometry of the bike Love the geometry of the bike! It climbs so nice for having that much suspension. The staff was Uber nice when I purchased it and there to help with any questions I had.