Great customer support The 1st bike that was shipped was damaged in transit, which of course is not Alchemy's fault and just something that happens some times, but I was able to contact someone at Alchemy very quickly and resolve the issues smoothly. Since I got the bike, it's been great - everything I hoped for when I ordered it sight unseen. The positive reviews I had read, which prompted me to make the purchase, where not wrong!

Best Bike Company Ever I love my Lycos. Purchasing it couldn't have been easier. I have already had some amazing rides, even on snowy roads and trails. I would highly recommend the Alchemy Company and their bikes. I will have my first race on it at Old Man Winter 50K. Looking forward to a fantastic ride.

This company is great to work with This company is great to work with. Great people…knowledgeable, helpful and friendly…. The Arktos is a stunning ride that is so well spec ed. Alchemy does it right!

Customer service is lacking....entitled… Customer service is lacking....entitled attitude toward legit questions.....at the end of the day the products are nothing special...frames and bike components are produced in China...their job it simply to ship and make it easy for the customer to buy and they suck at that. Going to go back to Yeti.....they get customer service and are on you like a spider monkey when you need help.

Alchemy rocks I appreciate the staff for walking me through the essentials of the bike. It is my first gravel bike and I love it!