Wonderful bike, very happy--but tough set-up Customer service was always attentive and helpful. Just got my bike 2 days ago, and took the first ride today--love it! Set up was a bit frustrating--the included tool kit did not have all the correct size allen wrenches for the job (but fortunately my husband did). The only reason I didn't give 5 stars is due to the very brief owner's "manual," which is really a pamphlet, and other sketchy diagrams/information. Had to watch and read several things online to figure out how to set up and operate the bike properly.

Great bike - need assembly manual The bike is great and exactly as expected or better. The instructions to assemble is a video, which runs too fast, darken when paused, and lacks detail...While the bike is 95% assembled, they really need a written document to go along with the user guide for folks who are not bike techs. They were helpful when sending a email with questions.

Locking Clamp different tightening nut and no shipping to Hawaii I received the clamp and it fits just fine and will do the job, but I haven't fitted it probably yet. The clamp is secured with a tamper proof star nut and not the small wrench as illustrated in the installation video. That is fine but I now have to buy the tamper proof star drive. The delivery was via USPS but for some reason do not send to Hawaii, and I needed to send via family on the mainland.

Alex is great! Alex is great! He always goes above and beyond for my customers.

Love my Dolphin+ and excellent customer service! I was at first skeptical ordering from a brand I've never heard of. I've been looking for a compact folding ebike and the Dolphin+ checked all of my needs. I would like to acknowledge the customer service has been outstanding. From general questions, to issues or concerns, they've answered all my questions and provided solutions.Thanks again Qualisports!