The quality of bike is next level The quality of the bike is unparalleled- truly a premium mountain bike- nothing is compromised with the folding design. The customer service years after purchase and much use is just as good as day one. Thank you for the best bike and customer service.

I like my Volador I like my Volador! There were delays in production over the winter but QS compensated with free accessories. Liz Xu ,marketing manager, kept me informed of the bike's progress to delivery. It arrived in good shape except the rear fender was dented during shipping. They have offered to pay for repairs. I haven't started looking for who can un-dent it. Very happy with the bike so far. Quick basic setup and everything is working properly.

Items arrived promptly Items arrived promptly. The Volador is a very good small folding e-bike. I just wish the instructions for assembly were better, especially for the fenders. I figured out on my own how to connect the battery. It took some trial-and-error to figure out that the headlight gets mounted above the front wheel. Maybe just insert a sheet pointing to a Youtube video would help: I found one for fenders but not in combination with a rear rack.

Excellent Excellent, responsive customer service. I asked about switching out a rear cassette on my bike purchased a few years ago, and the Qualisports rep helped me find a suitable replacement (with only a sentence or two recommending that I buy a new upgraded model). The product is also excellent, I've had a great time zipping around Seattle's hills and the folding frame fits easily in a car trunk.

best customer service !!! The customer service with this company is absolutely fantastic. I can’t say enough about how over the top they were with helping us with our purchases. Today when it seems like no one cares about customer retention this company can show businesses how it’s done. Thank you Qualisports for helping us with our new Nemos! Perfect for our sailboat. Couldn’t be happier.