they dont stand behind their product they dont stand behind their product left crank on my sons bike lost its thread after 2 month and they blamed me not assembling bike correctly. sorry folks i owned bikes for 40 years and i have Diamondback, Cannondale, Giant bikes and i never had this issues - quality of the material is awful. be aware these bikes looks cheal and there is a reason for that.

Ordered 2 bikes for Christmas Ordered 2 bikes for Christmas. Battery housing was cracked on one battery. Took several months but I was sent a replacement. In the spring I tried them out and new battery did not work. Sent another email and you replaced battery again. This time it worked and was delivered much quicker. Thanks! Bob Rademacher

Took forever to get the bike when it… Took forever to get the bike when it said two days more like two weeks, did not get all the stuff for the bike was missing peddles, an pegs, reached out too the company they give me the run around of 20 ?s when you reply to them it takes for ever to get a email back poor customer service on getting help, I bought a $300 bike from a company that has so I rating well I’m thinking not what a waste of time an money. Period

City Grounds gets a double 5-star… City Grounds gets a double 5-star rating from us! We were searching all over for a Cannondale Ladies Mountain bike near our area for weeks. No one had good inventory at our shops. I found the very one I wanted at City Grounds online. I immediately contacted their customer service and conversed back and forth with "Rosa" She was very professional and responsive with every question asked. We ordered one immediately and my bike came in less than a week. Its amazing! I love everything about it! Thank you City Grounds! I will be telling everyone about the professional service I received from ordering to receipt of my Cannondale! Thanks again Rosa!

I ordered a SE Bikes Big Ripper HD 29"… I ordered a SE Bikes Big Ripper HD 29" BMX Bike High Def Green / 29" for my son's graduation gift; The City Grounds experience was a magic carpet ride: the bike was accurately described, priced fairly, and payment and shipping were efficient. UPS tracking was on time and arrived undamaged. I had an early question for them, they answered the phone and were polite, attentive, and not dismissive. Thank you!