Love the deal Love the deal, the bike and overall experience from ordering to the convenience of being able to pick it up! Only complaint was that cranks didn’t get enough grease and it’s a creaking nightmare lol

Took forever to get the bike when it… Took forever to get the bike when it said two days more like two weeks, did not get all the stuff for the bike was missing peddles, an pegs, reached out too the company they give me the run around of 20 ?s when you reply to them it takes for ever to get a email back poor customer service on getting help, I bought a $300 bike from a company that has so I rating well I’m thinking not what a waste of time an money. Period

pros and cons, overall good pros: support team worked with me to resend my bike when delivery failed, easy to use site, fast delivery cons: really hard to get in touch with support (only by email and took a few days to hear back), I was not warned about delivery failure and could have EASILY avoided the situation if I had known. PLEASE make it clear to other customers so they can be prepared for delivery

they dont stand behind their product they dont stand behind their product left crank on my sons bike lost its thread after 2 month and they blamed me not assembling bike correctly. sorry folks i owned bikes for 40 years and i have Diamondback, Cannondale, Giant bikes and i never had this issues - quality of the material is awful. be aware these bikes looks cheal and there is a reason for that.

I ordered a SE Bikes Big Ripper HD 29"… I ordered a SE Bikes Big Ripper HD 29" BMX Bike High Def Green / 29" for my son's graduation gift; The City Grounds experience was a magic carpet ride: the bike was accurately described, priced fairly, and payment and shipping were efficient. UPS tracking was on time and arrived undamaged. I had an early question for them, they answered the phone and were polite, attentive, and not dismissive. Thank you!