Good customer service Don't remember his name, but I appreciated that the guy working there took the time to walk me thru the use of my new electric bike and answered all my newbie questions; even though the pick up location is basically just their shipping warehouse, not a proper bike shop. Also, they are prompt in answering the phone or replying to email questions.

Buyer Beware! Ordered a bike online. Buyer beware, they will try and deliver it during the work week. You won't have any options but to be home to sign for it because the bike company requires signature. Then they ship it back and charge you for shipping. I called the shipping company per instructions and there were no options. I call City Bikes and they said they were going to charge me and wouldnt offer any other options. I can't imagine I'm the first person with this issue.

Great bike. The bike came well packaged. Assembly was very easy. We found out that the front tire was not keeping the air pressure. Upon calling the City Grounds, Rosa the service associate, was able to assist me effectively, approving my suggestion that a local bike shop can provide the required service and City Ground reimburse the invoice, which they did without a delay. Days earlier I was attempting to get the remedy Via email, however, Javier who answered my email was making the story so complicated. Thanks for Rosa.

The price for the GT 29’er Performer… The price for the GT 29’er Performer was the lowest I have seen for sure... Then City Grounds did free shipping.. which was absolutely amazing... I am very happy with City Grounds ... their communication and deliver of the bike were A++++++ If they do free shipping again on GT 29’ers I will definitely step up and buy another one.

Friend’s told me about City Grounds Friend’s told me about City Grounds. I actually purchased my first bike here on my first mob ride with a borrowed bike from one of them! Was pretty fun purchase and also made everyone in our party get a good kick and laugh out of it. City Grounds delivered pretty quickly, and what was also pretty cool about the delivery is that my bike wasn’t just left there without it being handed off to another person. Delivery guy came back the next day, thank y’all for that, greatly appreciated.