Excellent buying experience Excellent buying experience. Everything came as planned, and when it was supposed to. It was packaged well and did not have and issues like dents or dings. The bike is super nice and was easy to put together, most the work was done besides handlebars, pedals and seat.

A personal touch goes a long way! What a great personalized experience we received from the City Grounds staff. They assembled our bikes to our requests and were so KIND to charge my wife's bike because they knew how much it meant for her to immediately ride her Birthday 🎂 gift!!!

Took forever to get the bike when it… Took forever to get the bike when it said two days more like two weeks, did not get all the stuff for the bike was missing peddles, an pegs, reached out too the company they give me the run around of 20 ?s when you reply to them it takes for ever to get a email back poor customer service on getting help, I bought a $300 bike from a company that has so I rating well I’m thinking not what a waste of time an money. Period

pros and cons, overall good pros: support team worked with me to resend my bike when delivery failed, easy to use site, fast delivery cons: really hard to get in touch with support (only by email and took a few days to hear back), I was not warned about delivery failure and could have EASILY avoided the situation if I had known. PLEASE make it clear to other customers so they can be prepared for delivery

Great Bikes and Fantastic Service City Grounds has been fantastic to deal with. Before ordering my new bicycle, I contacted them, and all my questions were answered immediately. When I placed the order the bike was out the door and in my hands in Washington DC in no time. Since my original purchase, I have ordered through their website three more times and everything always shows up on time and in perfect condition.