YOU GOT TO SIGN FOR YOUR PACKAGE.. My bike was great but there shipping sucks you have to be home to sign for the package which i counldnt because i work 70 hours a week i jest let it get sent back to them and never called fedex which never left nothing at my door or nothing i reorder from danscomp which the bike was 50$ more which saved me 14$ cause there shipping is free not 78$ like city grounds and there customer service is even better not this a.i. bullcrap ,,fix your website and give people the opportunity to have a scheduled delivery or to opt. out for signing for a package. Not send it to them and tell them you cant change nothing about it and your gonna charge them double shipping cause of there mistake,, worst thing is i even told them in the the order info there will be noone to sign for the package unless its deliver after 6:30 pm or on sunday..

I ordered a SE Bikes Big Ripper HD 29"… I ordered a SE Bikes Big Ripper HD 29" BMX Bike High Def Green / 29" for my son's graduation gift; The City Grounds experience was a magic carpet ride: the bike was accurately described, priced fairly, and payment and shipping were efficient. UPS tracking was on time and arrived undamaged. I had an early question for them, they answered the phone and were polite, attentive, and not dismissive. Thank you!

Buyer Beware! Ordered a bike online. Buyer beware, they will try and deliver it during the work week. You won't have any options but to be home to sign for it because the bike company requires signature. Then they ship it back and charge you for shipping. I called the shipping company per instructions and there were no options. I call City Bikes and they said they were going to charge me and wouldnt offer any other options. I can't imagine I'm the first person with this issue.

Love the deal Love the deal, the bike and overall experience from ordering to the convenience of being able to pick it up! Only complaint was that cranks didn’t get enough grease and it’s a creaking nightmare lol

City Grounds gets a double 5-star… City Grounds gets a double 5-star rating from us! We were searching all over for a Cannondale Ladies Mountain bike near our area for weeks. No one had good inventory at our shops. I found the very one I wanted at City Grounds online. I immediately contacted their customer service and conversed back and forth with "Rosa" She was very professional and responsive with every question asked. We ordered one immediately and my bike came in less than a week. Its amazing! I love everything about it! Thank you City Grounds! I will be telling everyone about the professional service I received from ordering to receipt of my Cannondale! Thanks again Rosa!