pros and cons, overall good pros: support team worked with me to resend my bike when delivery failed, easy to use site, fast delivery cons: really hard to get in touch with support (only by email and took a few days to hear back), I was not warned about delivery failure and could have EASILY avoided the situation if I had known. PLEASE make it clear to other customers so they can be prepared for delivery

City Grounds Fan but things have been slipping as of late... I have been ordering from CityGrounds for my BMX and hybrid bike needs for the last few years. I have really liked their selection, fast shipping and their eewards programs. However, the following has been disappointing as of late: - Very limited selection of bike components and many items sold out. - Increased pricing across the board - seems to be about 15% on average. - Reduced catalog options to redeem rewards points. - Fewer items eligible for a rewards member dicount. I still give City Grounds 4 stars but would have given them 5 stars a year ago.

The price for the GT 29’er Performer… The price for the GT 29’er Performer was the lowest I have seen for sure... Then City Grounds did free shipping.. which was absolutely amazing... I am very happy with City Grounds ... their communication and deliver of the bike were A++++++ If they do free shipping again on GT 29’ers I will definitely step up and buy another one.

Great bike. The bike came well packaged. Assembly was very easy. We found out that the front tire was not keeping the air pressure. Upon calling the City Grounds, Rosa the service associate, was able to assist me effectively, approving my suggestion that a local bike shop can provide the required service and City Ground reimburse the invoice, which they did without a delay. Days earlier I was attempting to get the remedy Via email, however, Javier who answered my email was making the story so complicated. Thanks for Rosa.

The shipment was unbelievably fast &… The shipment was unbelievably fast & the bikes were absolutely perfect. We have actually ordered both an 18” & 16” bike for our son & could not be happier with our purchases. City grounds actually had the best price & fastest shipping than several other vendors we looked into. City Grounds also was the only place we could find a 16” BMX bike that did not have a coaster brake. We have gotten compliments on his bike & would recommend City Grounds to anyone! Premium product, fast delivery!