YOU GOT TO SIGN FOR YOUR PACKAGE.. My bike was great but there shipping sucks you have to be home to sign for the package which i counldnt because i work 70 hours a week i jest let it get sent back to them and never called fedex which never left nothing at my door or nothing i reorder from danscomp which the bike was 50$ more which saved me 14$ cause there shipping is free not 78$ like city grounds and there customer service is even better not this a.i. bullcrap ,,fix your website and give people the opportunity to have a scheduled delivery or to opt. out for signing for a package. Not send it to them and tell them you cant change nothing about it and your gonna charge them double shipping cause of there mistake,, worst thing is i even told them in the the order info there will be noone to sign for the package unless its deliver after 6:30 pm or on sunday..

A personal touch goes a long way! What a great personalized experience we received from the City Grounds staff. They assembled our bikes to our requests and were so KIND to charge my wife's bike because they knew how much it meant for her to immediately ride her Birthday 🎂 gift!!!

Good customer service Don't remember his name, but I appreciated that the guy working there took the time to walk me thru the use of my new electric bike and answered all my newbie questions; even though the pick up location is basically just their shipping warehouse, not a proper bike shop. Also, they are prompt in answering the phone or replying to email questions.

Ordered 2 bikes for Christmas Ordered 2 bikes for Christmas. Battery housing was cracked on one battery. Took several months but I was sent a replacement. In the spring I tried them out and new battery did not work. Sent another email and you replaced battery again. This time it worked and was delivered much quicker. Thanks! Bob Rademacher

I ordered a SE Bikes Big Ripper HD 29"… I ordered a SE Bikes Big Ripper HD 29" BMX Bike High Def Green / 29" for my son's graduation gift; The City Grounds experience was a magic carpet ride: the bike was accurately described, priced fairly, and payment and shipping were efficient. UPS tracking was on time and arrived undamaged. I had an early question for them, they answered the phone and were polite, attentive, and not dismissive. Thank you!