Great bike. The bike came well packaged. Assembly was very easy. We found out that the front tire was not keeping the air pressure. Upon calling the City Grounds, Rosa the service associate, was able to assist me effectively, approving my suggestion that a local bike shop can provide the required service and City Ground reimburse the invoice, which they did without a delay. Days earlier I was attempting to get the remedy Via email, however, Javier who answered my email was making the story so complicated. Thanks for Rosa.

Good customer service Don't remember his name, but I appreciated that the guy working there took the time to walk me thru the use of my new electric bike and answered all my newbie questions; even though the pick up location is basically just their shipping warehouse, not a proper bike shop. Also, they are prompt in answering the phone or replying to email questions.

City Grounds gets a double 5-star… City Grounds gets a double 5-star rating from us! We were searching all over for a Cannondale Ladies Mountain bike near our area for weeks. No one had good inventory at our shops. I found the very one I wanted at City Grounds online. I immediately contacted their customer service and conversed back and forth with "Rosa" She was very professional and responsive with every question asked. We ordered one immediately and my bike came in less than a week. Its amazing! I love everything about it! Thank you City Grounds! I will be telling everyone about the professional service I received from ordering to receipt of my Cannondale! Thanks again Rosa!

The price for the GT 29’er Performer… The price for the GT 29’er Performer was the lowest I have seen for sure... Then City Grounds did free shipping.. which was absolutely amazing... I am very happy with City Grounds ... their communication and deliver of the bike were A++++++ If they do free shipping again on GT 29’ers I will definitely step up and buy another one.

A personal touch goes a long way! What a great personalized experience we received from the City Grounds staff. They assembled our bikes to our requests and were so KIND to charge my wife's bike because they knew how much it meant for her to immediately ride her Birthday 🎂 gift!!!