pros and cons, overall good pros: support team worked with me to resend my bike when delivery failed, easy to use site, fast delivery cons: really hard to get in touch with support (only by email and took a few days to hear back), I was not warned about delivery failure and could have EASILY avoided the situation if I had known. PLEASE make it clear to other customers so they can be prepared for delivery

Excellent buying experience Excellent buying experience. Everything came as planned, and when it was supposed to. It was packaged well and did not have and issues like dents or dings. The bike is super nice and was easy to put together, most the work was done besides handlebars, pedals and seat.

Love the deal Love the deal, the bike and overall experience from ordering to the convenience of being able to pick it up! Only complaint was that cranks didn’t get enough grease and it’s a creaking nightmare lol

Great bike. The bike came well packaged. Assembly was very easy. We found out that the front tire was not keeping the air pressure. Upon calling the City Grounds, Rosa the service associate, was able to assist me effectively, approving my suggestion that a local bike shop can provide the required service and City Ground reimburse the invoice, which they did without a delay. Days earlier I was attempting to get the remedy Via email, however, Javier who answered my email was making the story so complicated. Thanks for Rosa.

I ordered a SE Bikes Big Ripper HD 29"… I ordered a SE Bikes Big Ripper HD 29" BMX Bike High Def Green / 29" for my son's graduation gift; The City Grounds experience was a magic carpet ride: the bike was accurately described, priced fairly, and payment and shipping were efficient. UPS tracking was on time and arrived undamaged. I had an early question for them, they answered the phone and were polite, attentive, and not dismissive. Thank you!