Great Bikes and Fantastic Service City Grounds has been fantastic to deal with. Before ordering my new bicycle, I contacted them, and all my questions were answered immediately. When I placed the order the bike was out the door and in my hands in Washington DC in no time. Since my original purchase, I have ordered through their website three more times and everything always shows up on time and in perfect condition.

Love the deal Love the deal, the bike and overall experience from ordering to the convenience of being able to pick it up! Only complaint was that cranks didn’t get enough grease and it’s a creaking nightmare lol

I ordered a SE Bikes Big Ripper HD 29"… I ordered a SE Bikes Big Ripper HD 29" BMX Bike High Def Green / 29" for my son's graduation gift; The City Grounds experience was a magic carpet ride: the bike was accurately described, priced fairly, and payment and shipping were efficient. UPS tracking was on time and arrived undamaged. I had an early question for them, they answered the phone and were polite, attentive, and not dismissive. Thank you!

Excellent buying experience Excellent buying experience. Everything came as planned, and when it was supposed to. It was packaged well and did not have and issues like dents or dings. The bike is super nice and was easy to put together, most the work was done besides handlebars, pedals and seat.

Great bike. The bike came well packaged. Assembly was very easy. We found out that the front tire was not keeping the air pressure. Upon calling the City Grounds, Rosa the service associate, was able to assist me effectively, approving my suggestion that a local bike shop can provide the required service and City Ground reimburse the invoice, which they did without a delay. Days earlier I was attempting to get the remedy Via email, however, Javier who answered my email was making the story so complicated. Thanks for Rosa.