I had a problem with my M1+ I had a problem with my M1+ I couldn't get the back wheel back on properly it just wouldn't spin or freewheel. I sent customer service a email explaining my problem, A reply came back within 2 hours with pictures and a video clip showing how to refit the wheel correctly. My M1+ is now back on the road and my 9 Mile trip to work is a breeze. Thank you Customer services

Overall a good budget bike. Overall a good budget bike. However after a year of constant failure and adjustment of both brakes I decided to spend £30 on new brake calipers. Battery after a year of average use is still good after a 1 hr 45min, 26km ride in hilly mid-wales. The brakes have been a problem and I'd recommend anyone buying to swap them out rather than take a risk.

Great bike, very repair friendly Generally, very satisfied with the bike itself. Great Bike and great experience overall. A couple of weeks ago, I had a small problem with the bike, and contacted the support team. Even though they are not available on site, they have provided me with spare parts (for free, since the bike was still in the 1-year guarantee), and also provided repair videos and I could easily repair my bike. I use the bike almost every day, and it has been a very enjoyable experience.

Refunded work I had a problem with the electric sensor in the pedal assist and the customer service was willing to help me. I went to a repair store in my country and when my bike was ready i send them the proof of work and they refund me all the work!

I recently brought an electric bike… I recently brought an electric bike eleglide T1 on 24th october 2023. The overall performance of the product is too bad. Purchasing this product is really a worst decision i had ever taken. Quality of the tyre is too bad it got punctured in 4 times within 2 weeks. I lost lots of money in repairing this product. Battery performance is not up to the standards assured by the Eleglide website. Motor got stucks several times while riding the bike. I never recommend this product to anyone because it is not worthy for this price.