The bike chain was already installed… The bike chain was already installed when we received the tricycle. It was wrapped around the frame and no master link for removal. we needed to take it to a repair shop to be taken off. neither the printed or utube directions matched the tricycle. We incurred a $150 bill from the bicycle shop to assemble. Very unhappy with this company

Damaged goods Damaged goods. We so far have had our fenders, tires damaged, pieces missing, seat damaged (all upon receiving shipment. The battery gauge on one of the bikes only charges to two out of 5 bars even if we charge it fully overnight. We are currently working with the company to see how to remediate this. Other than that the bikes do look nice and for the price point seem reasonable. Not happy with the damages so far

Just what I wanted Fast service, just as advertised, Customer Service was easy to contact when I had a question. They responded quickly, and then they resolved it immediately. I had bought a regular electric bike and was just too old to really ride it and enjoy it. For a couple $100 more, I can join all my friends on their bikes. It's the latest thing at all the campgrounds and we camp regularly. If you are hesitating to order from this company, don't wait. I'm a real person. Nobody made me do this review, and I'm completely satisfied.

So impressed I bought another. The packing on the bike was great, I could not have asked for better. Bike was easy to put together and the quality is impressive. So impressed I just ordered my second bike. Shifts and glides effortlessly. Thanks Viribus.

Unsafe bike Purchase two bikes. One was clearing mananufactured with a defect and after only a few months they do not stand behind there products. Better to look for other bikes that are not unsafe. Buyer beware.