Perfect customer service Ever since I purchased my Fold X over two years ago, I’ve had nothing but wonderful service from Sondors. When I do need replacement parts, they come extremely fast. And if I need any advice, your customer service is above reproach. It’s been a joy dealing with you all, and I can’t wait for many more years of the same wonderful service.

Answer phone calls or emails Answer phone calls or emails. Have a product that can be available to purchase and receive in a timely manner less than multiple months or even never as in my case. Have someone that will give an honest answer of the actual ETA instead of lies to keep you waiting. After 5 months, I never received the rockstar that I paid for and when attempting to recover my refund Sondors was less than any help and I had to go through my credit card company to have them request my refund.

Excellent value Excellent value and love the fact it folds. The only improvements would beefing up the brakes and adding thicker tires. I love the size and shape of the tires, however they are paper thin between the knobbys and I have picked-up several thorns which punctured the innertubes. After 1000 miles, Have to say I love the bike!

Scam of a company Scam of a company. They sold a product that they never created. Also forged fake shipment documents an claimed they actually shipped a bike that was never created. Scam company stay far away

Quality bike with quality service Bike came with a leaking tube. Sondors replaced it. Riding posture is upright and comfortable. It has both boost and throttle, which is essential for us. We have enjoyed this bike and would like to get a second one, because of the design, quality, and service.