My Sondors Madmod electric bike arrived… My Sondors Madmod electric bike arrived with a defective battery charger. Charger never functioned at all. I contacted Sondors and they said it was a battery issue and they sent me a replacement battery. Well when that battery died the battery charger still doesn’t work! I told Sondors from the start that it was a charger issue but they refused my advice. So, now I have a $3,000.00 dollar coat rack in the garage. I have been searching online for a replacement battery charger without any luck. The bike itself is awesome and I really like it but the company is non responsive.

Paid for but we never received our bikes! We never received our bikes depsite paying in full. We never were able to talk to anyone, every phone call went directly to voicemail and was never returned. No emails were ever responded to. We had to contact our credit card company to have the charges reversed which took months, over $7000 worth of charges. Never do business with Sondors. I found that I wasn't alone in this problem. Many other people had the same problem.

Warranty Parts You provided replacement parts under warranty easily and quickly... I respect a company that backs its product without having to going thru a hostage negotiation process.

Ordering/delivery/Finished Product The ordering process went great and the products delivered in a timely fashion. I have not yet opened the boxes but so far the process was excellent. We’re excited to get riding! Since putting the bikes together one screw was missing however they were great and shipped the replacement out very quickly! Online instructions very easy to follow. Love the finished product. Great job!

Answer phone calls or emails Answer phone calls or emails. Have a product that can be available to purchase and receive in a timely manner less than multiple months or even never as in my case. Have someone that will give an honest answer of the actual ETA instead of lies to keep you waiting. After 5 months, I never received the rockstar that I paid for and when attempting to recover my refund Sondors was less than any help and I had to go through my credit card company to have them request my refund.