My Sondors Madmod electric bike arrived… My Sondors Madmod electric bike arrived with a defective battery charger. Charger never functioned at all. I contacted Sondors and they said it was a battery issue and they sent me a replacement battery. Well when that battery died the battery charger still doesn’t work! I told Sondors from the start that it was a charger issue but they refused my advice. So, now I have a $3,000.00 dollar coat rack in the garage. I have been searching online for a replacement battery charger without any luck. The bike itself is awesome and I really like it but the company is non responsive.

Warranty Parts You provided replacement parts under warranty easily and quickly... I respect a company that backs its product without having to going thru a hostage negotiation process.

I love the small electric cycle I love the small electric cycle, service and purchase experience was not great but I got my bike. Too many people backed during COVID and they had no cash and could not keep bringing bikes over.

I never received the item and was… I never received the item and was impossible to contact to customer service

Ordering/delivery/Finished Product The ordering process went great and the products delivered in a timely fashion. I have not yet opened the boxes but so far the process was excellent. We’re excited to get riding! Since putting the bikes together one screw was missing however they were great and shipped the replacement out very quickly! Online instructions very easy to follow. Love the finished product. Great job!