Ordering/delivery/Finished Product The ordering process went great and the products delivered in a timely fashion. I have not yet opened the boxes but so far the process was excellent. We’re excited to get riding! Since putting the bikes together one screw was missing however they were great and shipped the replacement out very quickly! Online instructions very easy to follow. Love the finished product. Great job!

Answer phone calls or emails Answer phone calls or emails. Have a product that can be available to purchase and receive in a timely manner less than multiple months or even never as in my case. Have someone that will give an honest answer of the actual ETA instead of lies to keep you waiting. After 5 months, I never received the rockstar that I paid for and when attempting to recover my refund Sondors was less than any help and I had to go through my credit card company to have them request my refund.

ABSOLUTE WORST COPAMY TO DEAL WITH ABSOLUTE WORST COPAMY TO DEAL WITH. DO NOT UNDER ANY CIRCUMSTANCE BUY ONE OF THESE BIKES!!!!

It is very difficult to retro fit parts… It is very difficult to retro fit parts and seem to never be available in the website such as fenders, baskets, and lights etc. Also, the prongs for the battery as easily damaged when folding down the bike to place into vehicle. Clearly the design of the bike is clumsy with no regard to the weight and performance. I'm glad I got it on sale otherwise the review would have one star. Lastly, on a good note customer service is very responsive.

I’m generally happy with my ReCycled… I’m generally happy with my ReCycled Smart Step. It only came with one key and none of the other accessories that come with a new one but still a good bike for the price. Instructions are an area that could use massive improvement. I didn’t get any and had to contact Sondors to figure out how to use the power switch. The switch isn’t intuitive and any time someone borrows the bike, I have to explain it to them. I ride it on the C&O Canal which it is perfect for. Very comfortable to ride for longer days on the tow path.