I’m generally happy with my ReCycled… I’m generally happy with my ReCycled Smart Step. It only came with one key and none of the other accessories that come with a new one but still a good bike for the price. Instructions are an area that could use massive improvement. I didn’t get any and had to contact Sondors to figure out how to use the power switch. The switch isn’t intuitive and any time someone borrows the bike, I have to explain it to them. I ride it on the C&O Canal which it is perfect for. Very comfortable to ride for longer days on the tow path.

Great bike but larger than advertised I didn’t like the bike was only one size fit all and that the stand over height was actually taller than listed. My bike was 30.5 inches under the seat but about 32 inches where I actually needed to stand. I’m a shorter man, so that made a difference.

It is very difficult to retro fit parts… It is very difficult to retro fit parts and seem to never be available in the website such as fenders, baskets, and lights etc. Also, the prongs for the battery as easily damaged when folding down the bike to place into vehicle. Clearly the design of the bike is clumsy with no regard to the weight and performance. I'm glad I got it on sale otherwise the review would have one star. Lastly, on a good note customer service is very responsive.

Warranty Parts You provided replacement parts under warranty easily and quickly... I respect a company that backs its product without having to going thru a hostage negotiation process.

Never received Metabeast pre-order Never received Metabeast pre-order. Paid $3000 in June 5 2023 and nothing no update. No communication. Bought a lot of bikes from Sondors, probably 10 or more. Now this. Horrible