I never received the item and was… I never received the item and was impossible to contact to customer service

Paid for but we never received our bikes! We never received our bikes depsite paying in full. We never were able to talk to anyone, every phone call went directly to voicemail and was never returned. No emails were ever responded to. We had to contact our credit card company to have the charges reversed which took months, over $7000 worth of charges. Never do business with Sondors. I found that I wasn't alone in this problem. Many other people had the same problem.

1st and last review 1st, no one will work on my bike In Chico Ca where I live. 2nd, half the bike shop I take my bike to say they cannot get parts and the other half say the Sondors like of Bike is of such poor quality, they will not work on a Sondors bike. Worst mistake I ever made. Lastly, trying to talk to someone AT donors in LOS ANGELS is impossible. I simply gave up! My bike sit here with only 38 miles on it. Then it stopped working. Had the battery check. Good condition. So went to bike shops in Chico, Red Bluff, yuba City, Marysville. No bike shop will work on it. Question, would Sondors take my bike back for $500. Thank you. Brian Heinz

The Best Bang for the eBike Dollar Absolutely the best bang for the eBike dollar. Beautiful designs. Quality name brand components. Fabulous customer service and support. I’ve owned 6 different Sondors and have enjoyed them all with no issues. Couldn’t recommend any products Sondors puts out.

Great bike but larger than advertised I didn’t like the bike was only one size fit all and that the stand over height was actually taller than listed. My bike was 30.5 inches under the seat but about 32 inches where I actually needed to stand. I’m a shorter man, so that made a difference.