Customer service review: Customer service review: I emailed Heybike because I placed an online order and only received 3 of my 4 items. It had only been 8 days, so didn’t know if it was just a shipping delay or if they forgot my item all together. I thought I would just shoot an email and ask. Ruby responded same day and provided me with all the tracking numbers.. great turnaround response time! Turns out my item was actually on its way and I got it the following day.

I have the Brawn and I absolutely love… I have the Brawn and I absolutely love it! I have put over 700km on the bike and there are no issues. One of the main reasons I went with the Brawn over other E-bikes is the dropper seat post. This is an absolute game changer which most e-bikes do not have sadly. Being able to change seat height on the go is a crucial feature. Riding at your normal height and then dropping it right down to comfortably sit at stop lights, or going down hill off road. This is so important and makes a massive difference in the riding experience. HeyBike made such a good decision to include this!

Order Ranger s from Amazon on 27 March… Order Ranger s from Amazon on 27 March bike was supposed to be delivered 3 to 5 April on 7 April contacted Heybike about order. They stated that the bike was out of stock and wouldn't be shipped till the 24th of April. So be trying to get answers where bike is and will it be shipped. Send customer service email everyday now for 4 days with all email from them about bike. Don't waste your money order from different company.

I had a situation where my bike was… I had a situation where my bike was stuck on pedal assist 5. I reached out to customer service. Ruby was extremely kind & helpful. She gave me a couple troubleshooting tips & when they didn’t work, she didn’t hesitate to send me a new LCD screen. The new screen arrived quickly in the mail, was easy to install and fixed the problem.

Quick response to my issue… Received broken throttle replacement within a week. Ruby kept me up to date. Great service and much appreciated!