Quick response to my issue… Received broken throttle replacement within a week. Ruby kept me up to date. Great service and much appreciated!

Solid Bike. Recommend Solid, versatile bike. Great reviews (written and Youtube). Delivery had some hiccups but customer service was exceptional (Ruby). I use the bike as a commuter and it handles great. Is great for tall people. Folds away neatly though it is heavy at 70lbs. Extremely intuitive, practical and user friendly. Handles steep hills well with light pedal assist (not breaking a sweat) or without at low speed.

Customer service is excellent Customer service is excellent. I had an issue with assembly of one of my two bikes and both Lyn and Ruby were super helpful!!! They are a pleasure to work with. The bike itself is really good looking, sturdy and easy to assemble. I have not put it through it's paces yet, but am confident it will live up to Consumer Report's top rating of the ebikes they tested (which is why I bought it).

I had a situation where my bike was… I had a situation where my bike was stuck on pedal assist 5. I reached out to customer service. Ruby was extremely kind & helpful. She gave me a couple troubleshooting tips & when they didn’t work, she didn’t hesitate to send me a new LCD screen. The new screen arrived quickly in the mail, was easy to install and fixed the problem.

Customer service review: Customer service review: I emailed Heybike because I placed an online order and only received 3 of my 4 items. It had only been 8 days, so didn’t know if it was just a shipping delay or if they forgot my item all together. I thought I would just shoot an email and ask. Ruby responded same day and provided me with all the tracking numbers.. great turnaround response time! Turns out my item was actually on its way and I got it the following day.