Quick response to my issue… Received broken throttle replacement within a week. Ruby kept me up to date. Great service and much appreciated!

HEYBIKE'S customer service The rumors of bad customer service for all e-bikes companys might be true for most. But I have found HEYBIKE to be excellent. Clear, helpful, and understanding. They take the time to go through the whole process, making sure even a newbie like me gets the information I need

I purchased the Heybike Horizon based… I purchased the Heybike Horizon based on research that I did on all e-bikes and found Heybike had great reviews at a very competitive price when you look at the components that you are getting. Well after receiving the bike and riding it around I wasn’t disappointed at all. I actually purchased a 2nd one for my wife. I have also reached out to customer service a few times and they have been great to deal with and very responsive.

I just wanted to give a shoutout to… I just wanted to give a shoutout to this eBike company because I'm absolutely loving my eBike from them! It's made my outdoor rides a whole lot more fun and effortless, especially when tackling those uphill routes. The battery life is pretty impressive too, and it's got a super comfy ride. Overall, it's been a great addition to my adventures! 🚴‍♂️

Thank you to customer service Thank you to customer service, and especially Lyn. For listening to my problem and then sending a video explaining how to fix my problem. I guess I’m not the only one who loses his keys. I have two cityscape bikes, my Mars, in Eugene, Oregon with family, and my Ranger here at home in Santa Monica. That is my favorite bike. I have had perfect experiences every time with Heybike.