Ruby is the reason for five stars Ruby is the reason for five stars! I purchased 2 Ranger S bikes from a dealer near me. I soon after had a battery problem. The dealer gave great lip service for 3 months with no results. I finally went to Heybike online service site. Ruby asked some questions and asked for video of the problem. Ruby answered the emails in a very timely manor. Got my battery and learned a lesson My dealer (west coast kayaks) sucks! Ruby at Heybike support is awesome!

Todd in customer service is awesome he is the best at customer service A company is only as good if it has good products ,customers service heybike is extremely well built, Todd in customer service is awesome he knows how important customers service is. I highly recommend heybike. Top notch company

Customer Service The customer service was excellent. I purchased a bike from Heybike, but battery didn’t work and I also needed a replacement for the reversible seat post. I emailed Heybike customer service and after a week I got the new battery. I am very happy with the service they provided. Thank you so much to Eddy and everyone else at Heybike who helped me out!!

Order Ranger s from Amazon on 27 March… Order Ranger s from Amazon on 27 March bike was supposed to be delivered 3 to 5 April on 7 April contacted Heybike about order. They stated that the bike was out of stock and wouldn't be shipped till the 24th of April. So be trying to get answers where bike is and will it be shipped. Send customer service email everyday now for 4 days with all email from them about bike. Don't waste your money order from different company.

I’m very happy with the product and the… I’m very happy with the product and the customer support team. They have been very responsive to my minor issues caused by the shipping company. I highly recommend purchasing one their e-bikes. We got the Explorer and Horizon and have put about a hundred miles on them on Holden Beach, NC. What a great way to look for seashells. My wife found a two inch Black Shark tooth today!