My Brawn arrived zoom! My Brawn arrived. So excited now because I turned it on and Zooom! Stupid piece of sh!t gives me Err 30 no comm Rx. Hell yeah! It is broken! So fun spending the next 2 months with "customer support". 2 controllers, 2 displays later NOTHING! I BASICALLY REBULIT THE BIKE TWICE. Returned it at their expense via Amazon. NEVER NEVER NEVER NEVER NEVER EVER BUY HEYBIKE!!! No Quality Control

I just wanted to give a shoutout to… I just wanted to give a shoutout to this eBike company because I'm absolutely loving my eBike from them! It's made my outdoor rides a whole lot more fun and effortless, especially when tackling those uphill routes. The battery life is pretty impressive too, and it's got a super comfy ride. Overall, it's been a great addition to my adventures! 🚴‍♂️

Customer service review: Customer service review: I emailed Heybike because I placed an online order and only received 3 of my 4 items. It had only been 8 days, so didn’t know if it was just a shipping delay or if they forgot my item all together. I thought I would just shoot an email and ask. Ruby responded same day and provided me with all the tracking numbers.. great turnaround response time! Turns out my item was actually on its way and I got it the following day.

I had a situation where my bike was… I had a situation where my bike was stuck on pedal assist 5. I reached out to customer service. Ruby was extremely kind & helpful. She gave me a couple troubleshooting tips & when they didn’t work, she didn’t hesitate to send me a new LCD screen. The new screen arrived quickly in the mail, was easy to install and fixed the problem.

I was so excited when I opened the… I was so excited when I opened the box—the bike looked beautiful. It was a numbered limited edition, so I could immediately tell from the number it was a return from someone else. There was a large scrape on the frame and missing parts, leaving the bike unridable. The parts are proprietary and cannot be bought anywhere but HeyBike. Although they have the same bike in stock locally, they told me the part would have to be shipped from China. Unfortunately after 8 weeks of calling/emailing they still hadn’t even shipped the part. I placed a BBB complaint and it was ignored. The only way I got them to actually send the part was to dispute the charge on my card. I have a tracking number now but I’m not getting my hopes up. The customer service is horrible and I will never buy a bike online ever again. They also told me they would give me a $20 refund for the huge scrape but they did not. Then they had the gall to ask me to review here, ignoring the fact that I can’t even ride the bike.