I’m very happy with the product and the… I’m very happy with the product and the customer support team. They have been very responsive to my minor issues caused by the shipping company. I highly recommend purchasing one their e-bikes. We got the Explorer and Horizon and have put about a hundred miles on them on Holden Beach, NC. What a great way to look for seashells. My wife found a two inch Black Shark tooth today!

Todd in customer service is awesome he is the best at customer service A company is only as good if it has good products ,customers service heybike is extremely well built, Todd in customer service is awesome he knows how important customers service is. I highly recommend heybike. Top notch company

Solid Bike. Recommend Solid, versatile bike. Great reviews (written and Youtube). Delivery had some hiccups but customer service was exceptional (Ruby). I use the bike as a commuter and it handles great. Is great for tall people. Folds away neatly though it is heavy at 70lbs. Extremely intuitive, practical and user friendly. Handles steep hills well with light pedal assist (not breaking a sweat) or without at low speed.

Customer service was great Customer service was great. Bike was shipped with the wrong seat post. Was not a big deal but they are shipping me the correct seat post. Customer service via email was up there with top tier e-bike companies. Replying was fast and the solution was immediate. I’m glad I checked out HeyBike. Thank you.

Customer service review: Customer service review: I emailed Heybike because I placed an online order and only received 3 of my 4 items. It had only been 8 days, so didn’t know if it was just a shipping delay or if they forgot my item all together. I thought I would just shoot an email and ask. Ruby responded same day and provided me with all the tracking numbers.. great turnaround response time! Turns out my item was actually on its way and I got it the following day.