I was so excited when I opened the… I was so excited when I opened the box—the bike looked beautiful. It was a numbered limited edition, so I could immediately tell from the number it was a return from someone else. There was a large scrape on the frame and missing parts, leaving the bike unridable. The parts are proprietary and cannot be bought anywhere but HeyBike. Although they have the same bike in stock locally, they told me the part would have to be shipped from China. Unfortunately after 8 weeks of calling/emailing they still hadn’t even shipped the part. I placed a BBB complaint and it was ignored. The only way I got them to actually send the part was to dispute the charge on my card. I have a tracking number now but I’m not getting my hopes up. The customer service is horrible and I will never buy a bike online ever again. They also told me they would give me a $20 refund for the huge scrape but they did not. Then they had the gall to ask me to review here, ignoring the fact that I can’t even ride the bike.

I had a situation where my bike was… I had a situation where my bike was stuck on pedal assist 5. I reached out to customer service. Ruby was extremely kind & helpful. She gave me a couple troubleshooting tips & when they didn’t work, she didn’t hesitate to send me a new LCD screen. The new screen arrived quickly in the mail, was easy to install and fixed the problem.

Not very happy with this company the… Not very happy with this company the expensive battery on my Heybike Mars went bad at 1.9 years. I left a review on their site and it said pending approval but they do not ever post my truthful review so the reviews on their site are not accurate. Anyway, I called in before two years and they had a customer service rep that told me the battery was probably bad from what I was telling them, but did not offer any type of a new battery or a prorated battery amount because he said it only had a one year warranty, but all of the print that I was finding shows that the battery has a two-year warranty when I called back the girls said yes it’s out of warranty by a month or two at this point it was two years and two months old and she said that it only had a two year warranty, which is actually what I was reading everywhere and then once I told her that I had actually made a claim at 1.9 years old she changed it to. Oh maybe I made a mistake. Maybe it only has a one-year warranty and it really made me upset and I hate that you buy $1000 bicycle and they will not stand behind the battery during the warranty. Anyway, I got the runaround and I’m not very happy with them at all. Maybe this review will stick but I’m not paying $310 for a new battery when it did not even last two years with perfect maintenance in a climate controlled garage . So this is the truth that hopefully this will stick because it’s not a review on their site. No use to leave a bad review on their site because it will never get posted. They do not let the real Reviews stick.

Todd in customer service is awesome he is the best at customer service A company is only as good if it has good products ,customers service heybike is extremely well built, Todd in customer service is awesome he knows how important customers service is. I highly recommend heybike. Top notch company

If I could give no stars I would If I could give no stars I would. Things may be different in the States but here in uk customer service is dreadful ! We bought 2 e bikes from them 1 is unusable! Awaiting collection & replacement . No phone call or email re day /time . They know we need replacement by 15th for our holiday but do not answer emails or messages the phone goes straight to answerphone & they do not return calls . The next step will be trading standards . To say we are annoyed is an understatement