Customer service is excellent Customer service is excellent. I had an issue with assembly of one of my two bikes and both Lyn and Ruby were super helpful!!! They are a pleasure to work with. The bike itself is really good looking, sturdy and easy to assemble. I have not put it through it's paces yet, but am confident it will live up to Consumer Report's top rating of the ebikes they tested (which is why I bought it).

If I could give no stars I would If I could give no stars I would. Things may be different in the States but here in uk customer service is dreadful ! We bought 2 e bikes from them 1 is unusable! Awaiting collection & replacement . No phone call or email re day /time . They know we need replacement by 15th for our holiday but do not answer emails or messages the phone goes straight to answerphone & they do not return calls . The next step will be trading standards . To say we are annoyed is an understatement

Customer service review: Customer service review: I emailed Heybike because I placed an online order and only received 3 of my 4 items. It had only been 8 days, so didn’t know if it was just a shipping delay or if they forgot my item all together. I thought I would just shoot an email and ask. Ruby responded same day and provided me with all the tracking numbers.. great turnaround response time! Turns out my item was actually on its way and I got it the following day.

Customer Service The customer service was excellent. I purchased a bike from Heybike, but battery didn’t work and I also needed a replacement for the reversible seat post. I emailed Heybike customer service and after a week I got the new battery. I am very happy with the service they provided. Thank you so much to Eddy and everyone else at Heybike who helped me out!!

I was so excited when I opened the… I was so excited when I opened the box—the bike looked beautiful. It was a numbered limited edition, so I could immediately tell from the number it was a return from someone else. There was a large scrape on the frame and missing parts, leaving the bike unridable. The parts are proprietary and cannot be bought anywhere but HeyBike. Although they have the same bike in stock locally, they told me the part would have to be shipped from China. Unfortunately after 8 weeks of calling/emailing they still hadn’t even shipped the part. I placed a BBB complaint and it was ignored. The only way I got them to actually send the part was to dispute the charge on my card. I have a tracking number now but I’m not getting my hopes up. The customer service is horrible and I will never buy a bike online ever again. They also told me they would give me a $20 refund for the huge scrape but they did not. Then they had the gall to ask me to review here, ignoring the fact that I can’t even ride the bike.