I purchased a Delfast Ebike from here. I purchased a Delfast Ebike from here.. 19 months go by and my battery is dead.. it was only left sitting with a full charge for one month.. I’ve made several attempts to contact them about this issue and haven’t heard a word.. I see a lot of good reviews about good customer service.. But idk.. 🤷🏼.. Did this place sell me a 7,000.00 ebike with an old battery and leave me in the lurch.. Perhaps....

Let me start by saying Let me start by saying, I love this bike!! I’ve made quite a few changes to make it what it is today. Like: suspended forks, front 1000W hub motor, mirrors, high beam with flashing light, and a suspended seat post. A lot of trial and error because no one knows what to do with parts like the front fender after upgrading to the Revi suspended forks and the front hub motor. You can’t re-mount the fender(very frustrating) with the mounting holes offered because it will keep the shock in the fork from traveling,@#*, stupid design!

First venture in e bikes Anxious wait.. Good notification and confirmations. Value for the Cheetah is amazing.. Bike got delivered to wrong address, Everyone got involved but fortunately a it was delivered to some honest folks that notified us.. Got the bike I wanted for a good price that others no longer had available.. Thanks All

Great communications, Great people to work with. Urban e-bikes comes highly recommended and I found their communication via email and phone exceptional. I am impressed with how they helped me with each question. My bike was well packaged and quickly shipped.

Impressed with Customer service and Quality of my ebike! The excitement of receiving my Cheetah Ebike was making my day very long. The moment Fedex showed up with that long well packaged box I found myself like a kid with his first large toy. I ride my bike 20 miles a day, from home to work every day. The excitement 4 weeks after receiving this bike still has me well within its grip. Chris at Urban E-Bikes has been very communicative via Email every step of the way. Fast response to questions, Great customer Services. I received the last few items for my bike yesterday and Like a kid I rushed home to place everything on my bike. Finders, Light protective cover, Rack for my Saddle bags... To say I am impressed with Urban E-Bikes is an understatement.