There are better places to buy a bike. They sell bikes they don't have. After waiting over 6 months for a bike that was always a couple weeks away from shipping I asked for refund. Urban-E-Bikes charged me over $100 processing fee that was "standard procedure, it’s in our return policy".

Love our ebike….dealing with urban… Love our ebike….dealing with urban ebikes has been a great experience…delivery of bike was great…the bike was perfectly packaged and ready to go after it was unpackaged!...customer service has been really responsive and helpful! I had quite a few questions and Chris was amazing and answered all of them in a very timely manner! Would order another bike from this company in a heartbeat!

Great assortment I'm fond of riding a bike and actually I can't go somewhere without taking my bike with me. In my opinion, active sports are the best creation ever existed. I believe that people must do active sports in order to stay healthy and never have problems with their health. However, recently my favorite bike has broken and I have decided to seek for a new one. I chose this company, becuase I liked the assortment here. Managers explained me all the details and sent me a bike. It has come within a week and now I'm the happiest man on the earth again.

NO RESPONSE OR BIKE I ordered a Cruzer from a company called Urban E. I finally received the bike and is was in fair condition, the instructions to put it together could have been easier and had a better explanation. I have ridden the bike and ii is easy to handle and comfortable. I have had both knees replaced and mounting it is much easier than other bikes. I think in the long run it will serve me well.

AOStirmotors 26" x 4" tires S18 1500w… AOStirmotors 26" x 4" tires S18 1500w 48v dual suspension front/rear disc brakes; Ordered Aug 24th Received 1st (1 of 2) shipped items (e-bike) on Sep 08th Received 2nd item (battery) on Sep 22nd Wrong AC charger/cord issued in 1st item Received correct Charger/cord on Oct 01 E-bike performs well with pedal power, will charge battery to experience e-bike E-bike does look well made, hope future experiences are better !