I love my new bike I love my new bike. I would have given it 5 stars but your support team on the internet was zero help when it came to basic questions about putting it together. We were able to put it all together but it would have been nice to have had some of our questions answered from the company we bought it from.

Urban ebikes is a great company Urban ebikes is a great company. It is a pleasure working with them. Although they are located on several thousand miles from me, it feels like they are next door. I had several questions, they quickly responded. The products ship quickly, I always know the status of my orders and where the package is! I just wish the folks i live with and see every day could keep me as well informed as Urban does!

Very happy with my new tricycle Very happy with my new tricycle. Everyone was great in answering my calls regarding delivery and tracking. Looking forward to a great summer with my bike. Pedal assist is a wonderful at 1 or two setting and if I need extra boost the thumb throttle is right there! I can change pedal assist as needed while riding. Will be getting some mirrors installed so I can see if there are cars coming up on me. Love my new freedom when my husband has the car, I can ride to senior cente r, library or up to the beach. Thank you, Chris, Alyssa and the he rest of the team!

Great communications, Great people to work with. Urban e-bikes comes highly recommended and I found their communication via email and phone exceptional. I am impressed with how they helped me with each question. My bike was well packaged and quickly shipped.

I am the type of person that when I… I am the type of person that when I don’t has nothing nice to say I say nothing at all. But this needs to be said Chris CEO of urban E bikes Is not a very honest man. I’ve left over 15 messages and he’s gotten back to me one time I sent over 20 emails and he takes several days to get back to Tumi if he gets back to me at all then he chooses and picks which one of the emails he’s gonna response to he doesn’t address all the issues that I’m having with the E bike that I purchased from him and he doesn’t seem to care that I spent $2100 and I still haven’t enjoyed my bike yet I’ve been asking for an RMA for two weeks now and he has yet to send me the necessary paperwork. He’s Poor excuse for a businessman. And I will never ever buy anything from the store again and I will highly publicized how badly he does business