There are better places to buy a bike. They sell bikes they don't have. After waiting over 6 months for a bike that was always a couple weeks away from shipping I asked for refund. Urban-E-Bikes charged me over $100 processing fee that was "standard procedure, it’s in our return policy".

Great assortment I'm fond of riding a bike and actually I can't go somewhere without taking my bike with me. In my opinion, active sports are the best creation ever existed. I believe that people must do active sports in order to stay healthy and never have problems with their health. However, recently my favorite bike has broken and I have decided to seek for a new one. I chose this company, becuase I liked the assortment here. Managers explained me all the details and sent me a bike. It has come within a week and now I'm the happiest man on the earth again.

I purchased a Delfast Ebike from here. I purchased a Delfast Ebike from here.. 19 months go by and my battery is dead.. it was only left sitting with a full charge for one month.. I’ve made several attempts to contact them about this issue and haven’t heard a word.. I see a lot of good reviews about good customer service.. But idk.. 🤷🏼.. Did this place sell me a 7,000.00 ebike with an old battery and leave me in the lurch.. Perhaps....

Love our ebike….dealing with urban… Love our ebike….dealing with urban ebikes has been a great experience…delivery of bike was great…the bike was perfectly packaged and ready to go after it was unpackaged!...customer service has been really responsive and helpful! I had quite a few questions and Chris was amazing and answered all of them in a very timely manner! Would order another bike from this company in a heartbeat!

Great communications, Great people to work with. Urban e-bikes comes highly recommended and I found their communication via email and phone exceptional. I am impressed with how they helped me with each question. My bike was well packaged and quickly shipped.