First venture in e bikes Anxious wait.. Good notification and confirmations. Value for the Cheetah is amazing.. Bike got delivered to wrong address, Everyone got involved but fortunately a it was delivered to some honest folks that notified us.. Got the bike I wanted for a good price that others no longer had available.. Thanks All

I am the type of person that when I… I am the type of person that when I don’t has nothing nice to say I say nothing at all. But this needs to be said Chris CEO of urban E bikes Is not a very honest man. I’ve left over 15 messages and he’s gotten back to me one time I sent over 20 emails and he takes several days to get back to Tumi if he gets back to me at all then he chooses and picks which one of the emails he’s gonna response to he doesn’t address all the issues that I’m having with the E bike that I purchased from him and he doesn’t seem to care that I spent $2100 and I still haven’t enjoyed my bike yet I’ve been asking for an RMA for two weeks now and he has yet to send me the necessary paperwork. He’s Poor excuse for a businessman. And I will never ever buy anything from the store again and I will highly publicized how badly he does business

Urban ebikes is a great company Urban ebikes is a great company. It is a pleasure working with them. Although they are located on several thousand miles from me, it feels like they are next door. I had several questions, they quickly responded. The products ship quickly, I always know the status of my orders and where the package is! I just wish the folks i live with and see every day could keep me as well informed as Urban does!

Love our ebike….dealing with urban… Love our ebike….dealing with urban ebikes has been a great experience…delivery of bike was great…the bike was perfectly packaged and ready to go after it was unpackaged!...customer service has been really responsive and helpful! I had quite a few questions and Chris was amazing and answered all of them in a very timely manner! Would order another bike from this company in a heartbeat!

Bakcou Mule step thru 24" Purchased a Bakcou Mule step thru 24". The pedals drag the ground when you turn or corner. 25% restocking fee to return a dangerous/hazardous bike. I would never have purchased this bike after test riding it. My advise to avoid a $5k mistake. Ride a bike in a store, then buy one.