AOStirmotors 26" x 4" tires S18 1500w… AOStirmotors 26" x 4" tires S18 1500w 48v dual suspension front/rear disc brakes; Ordered Aug 24th Received 1st (1 of 2) shipped items (e-bike) on Sep 08th Received 2nd item (battery) on Sep 22nd Wrong AC charger/cord issued in 1st item Received correct Charger/cord on Oct 01 E-bike performs well with pedal power, will charge battery to experience e-bike E-bike does look well made, hope future experiences are better !

I am the type of person that when I… I am the type of person that when I don’t has nothing nice to say I say nothing at all. But this needs to be said Chris CEO of urban E bikes Is not a very honest man. I’ve left over 15 messages and he’s gotten back to me one time I sent over 20 emails and he takes several days to get back to Tumi if he gets back to me at all then he chooses and picks which one of the emails he’s gonna response to he doesn’t address all the issues that I’m having with the E bike that I purchased from him and he doesn’t seem to care that I spent $2100 and I still haven’t enjoyed my bike yet I’ve been asking for an RMA for two weeks now and he has yet to send me the necessary paperwork. He’s Poor excuse for a businessman. And I will never ever buy anything from the store again and I will highly publicized how badly he does business

I purchased a Delfast Ebike from here. I purchased a Delfast Ebike from here.. 19 months go by and my battery is dead.. it was only left sitting with a full charge for one month.. I’ve made several attempts to contact them about this issue and haven’t heard a word.. I see a lot of good reviews about good customer service.. But idk.. 🤷🏼.. Did this place sell me a 7,000.00 ebike with an old battery and leave me in the lurch.. Perhaps....

I love my new bike I love my new bike. I would have given it 5 stars but your support team on the internet was zero help when it came to basic questions about putting it together. We were able to put it all together but it would have been nice to have had some of our questions answered from the company we bought it from.

Love our ebike….dealing with urban… Love our ebike….dealing with urban ebikes has been a great experience…delivery of bike was great…the bike was perfectly packaged and ready to go after it was unpackaged!...customer service has been really responsive and helpful! I had quite a few questions and Chris was amazing and answered all of them in a very timely manner! Would order another bike from this company in a heartbeat!