NO RESPONSE OR BIKE I ordered a Cruzer from a company called Urban E. I finally received the bike and is was in fair condition, the instructions to put it together could have been easier and had a better explanation. I have ridden the bike and ii is easy to handle and comfortable. I have had both knees replaced and mounting it is much easier than other bikes. I think in the long run it will serve me well.

Great communications, Great people to work with. Urban e-bikes comes highly recommended and I found their communication via email and phone exceptional. I am impressed with how they helped me with each question. My bike was well packaged and quickly shipped.

Impressed with Customer service and Quality of my ebike! The excitement of receiving my Cheetah Ebike was making my day very long. The moment Fedex showed up with that long well packaged box I found myself like a kid with his first large toy. I ride my bike 20 miles a day, from home to work every day. The excitement 4 weeks after receiving this bike still has me well within its grip. Chris at Urban E-Bikes has been very communicative via Email every step of the way. Fast response to questions, Great customer Services. I received the last few items for my bike yesterday and Like a kid I rushed home to place everything on my bike. Finders, Light protective cover, Rack for my Saddle bags... To say I am impressed with Urban E-Bikes is an understatement.

Headlight Issue Over the weekend I had my headlight quit working. Contacted Chris early Monday morning, they had a new headlight shipped that day and by Wednesday I was back to night riding! could not be happier with the service I have received so far!! top notch service and even better bike.

A short term order turned out to be a… A short term order turned out to be a long term. It was therefore canceled. This wasn't expected by me because Urban ebikes website was misleading and stated that the triec would be shipped in 8 to 10 days. I should have heeded the other reviews. Gave 2 stars because of very polite and helpful administrative assistant.