No service, they avoid customers I attempted to purchase a helm in a certain color (matte black camo). When I received an email with another color (grey) on it I attempted to contact them to correct the issue. I left my phone number through their fake customer service phone number bot and instead of them calling me, they emailed me which I was on a trip not checking my email. Then they just closed out the ticket as resolved without ever calling me. I attempted to call multi times and they have never returned the call.

Great prices Great prices, great products and fast shipping!!

High quality bikes for cheap Really excellent company for bikes. I had never heard of the Polygon brand before and was looking for a budget mountain bike to get into riding with. I'm an experience road and gravel rider so I knew the specifics of what I wanted. I spent months looking for the right bike and the bikes here are so incredibly nice for the price it's almost hard to believe. I've taken my D7 out twice so far and been incredibly impressed with the quality for the cost. Don't be surprised if there's a few cheap parts on the bike, the core components are solid and most of the cheap components are the first ones I'd upgrade on any bike.

T7E - Trail eBike Warranty Service Issue with BikesOnline.com I bought my Polygon Siskiu T7E - Trail eBike from BikesOnline.com in October 2023. I recently noticed a mineral oil leak on the bike a week or so ago. I ride the bike as you would expect someone to ride a mountain bike; nothing out of the ordinary. I reached out to BikesOnline.com about the issue and the rear suspension was identified as the issue. Instead of agreeing to send me a replacement rear suspension (that I would do them the courtesy of installing myself instead of asking them to pay for the service costs of a bike shop), they want me to disassemble the rear suspension myself, ship the suspension and wait for an undetermined amount of time before the manufacturer gives me a decision about the way forward. So, issue #1, my rear suspension is leaking after only six months. This isn't the first quality issue I've had with bikesonline.com, either. Issue #2, the "warranty" process is ridiculously time consuming for customers like me. Instead of shipping a replacement suspension to me, and me shipping back the one I currently have, they want me to take an unnecessary amount of time and effort to resolve an issue under warranty. I've bought three bikes from them in the past two years and my wife just bought a trail e-bike from them (before we knew about the leak issue), but apparently my agreeable way forward and my business isn't good enough. So, dear buyers, caveat emptor. I won't be doing business with them again.

Great bike Great bike, excellent bang for the buck. Great service also. Have already recommended the bike to others and going to buy my wife one also.