I was sent the incorrect bike I was sent the incorrect bike. I tried to contact them and got the run around from Bob the Bot the automated system response. I've spent the entire afternoon trying to get a response. I wouldn't do business with them again even for 1/2 price. The fact a human can't call about a 2100 purchase snafu is insane.

Customer service is responsive and understands my issues. Very high quality bikes and accessories that are priced much better than you will find at brick and mortar stores. Outstanding and accessible customer service dept. If you are looking for a strong performing mountain bike at a great price, stop shopping around and order your next bike @ Bikesonline.com

Great bike Great bike, excellent bang for the buck. Great service also. Have already recommended the bike to others and going to buy my wife one also.

Polygon bike is nice but Bikes Online… Polygon bike is nice but Bikes Online client service is pretty terrible. Had some issues, the number listed as a client help phone number seemingly goes to a fax and responses to emails read like canned responses and offer no real, personal help. I like the bike but I will never again do business with Bikes Online, it's just not worth it.

My experience with bikes online was… My experience with bikes online was amazing. I added the bike to the cart, filled everything out. All I had to do was hit purchase, but I left it on that page for over 5 hrs. Got an email they were holding it for me. I got a call from Juan to see if I was having issues with anything or second thoughts. I then explained to him, that I have a wife and you don't hit that purchase button till she says yes. Finally I had permission, this company was so great to work with, answered any questions I had, and they watched the shipping until it arrived at my door step. They contacted me multiple times when the package was delayed a day. Even contacted FedEx. The people were wonderful, and I couldn't be more happy. Thank you and I am grateful for my experience. You all were wonderful