Ordered a Giro Syntax Mips helmet I got a great deal on the helmet I purchased and the ordering process was super easy. Shipping was on time and absolutely nothing to complain about that as well

Excellent Online retailer focused on quality, value, and service Bikes online is a great online retailer helping people get into the sport of cycling or continue to improve their experience while lowering the bar to enter the sport. The quality of products they provide for the price is unmatched in the market and they continually work to expand their partnerships and offerings to valued customers. I am very thankful for them that they are not profit hungry and focus on quality, price, and customer service which is also very good and responsive.

Great bike Great bike, excellent bang for the buck. Great service also. Have already recommended the bike to others and going to buy my wife one also.

T7E - Trail eBike Warranty Service Issue with BikesOnline.com I bought my Polygon Siskiu T7E - Trail eBike from BikesOnline.com in October 2023. I recently noticed a mineral oil leak on the bike a week or so ago. I ride the bike as you would expect someone to ride a mountain bike; nothing out of the ordinary. I reached out to BikesOnline.com about the issue and the rear suspension was identified as the issue. Instead of agreeing to send me a replacement rear suspension (that I would do them the courtesy of installing myself instead of asking them to pay for the service costs of a bike shop), they want me to disassemble the rear suspension myself, ship the suspension and wait for an undetermined amount of time before the manufacturer gives me a decision about the way forward. So, issue #1, my rear suspension is leaking after only six months. This isn't the first quality issue I've had with bikesonline.com, either. Issue #2, the "warranty" process is ridiculously time consuming for customers like me. Instead of shipping a replacement suspension to me, and me shipping back the one I currently have, they want me to take an unnecessary amount of time and effort to resolve an issue under warranty. I've bought three bikes from them in the past two years and my wife just bought a trail e-bike from them (before we knew about the leak issue), but apparently my agreeable way forward and my business isn't good enough. So, dear buyers, caveat emptor. I won't be doing business with them again.

Easy and trusting website with quality products! I had a great experience with bikes online from navigating their website, finding the bike I wanted to the shipping and taking delivery. The box came within 7 business days, had no shipping damage and the bike was neatly in its box. I put the bike together, gave it a little tune up and have ridden my bike for 6 long rides without any issues. I will continue to use them for my future business.