Pola Greco
GBGreat Customer Service 5star Purchased a electric bike from an authorized dealer, but wanted to ad something new and unique. I gave them a call and went to their OC distribution center and they made it so easy in helping me upgrade to my requests . No hassle easy going company.
Helyn Rose
GBfast delivery, but some problems Got the bikes fast. that was great. No instructions on how to put the bike together, not so good. Not getting a reply when I emailed for printable instructions, really not good. It is a good thing my son is a mechanic and has his own tools as the tool kit that is part of the kit is not appropriate or useful. Please keep in mind that not everyone has a "smart" phone and are unable to "scan" the QR code for the instructions. Please make a copy available on your site in PDF or other printable format. Pro Tip: for those that are DIY, you will need a metric wrench set (8-17mm), metric hex key(Allen wrench) set,box cutter/knife, side cutters, vise grips/pliers, small Phillips (P1) screwdriver and a 3/8 blade flat tip screwdriver.
James Clark
GBI bought an Emojo electric bike several… I bought an Emojo electric bike several years ago, on line. Then let it set for over a year and the battery died. After lots of searching and e-mails, I found this outlet in CA that was kind enough to walk me through identifying the battery type I needed and of course helping me repace the dead one. Nice quick responses and easy instructions.
Jed Luczynski
GBFedEx has been waiting for over a week… FedEx has been waiting for over a week for a package Emojo said has been shipped. Zero replies from my emails to support days ago. HORRIBLE non-existent customer support. Answer your damn emails!
Edward Mikenas
GBI've purchased and enjoy my Emojo Caddy… I've purchased and enjoy my Emojo Caddy Pro trike. I find the guality and the way this trike is put together to be of high standards. I've since purchased excessaries on line and found that process to be of the same although I was a little disappointed at the scarcity of excessaries. I would highly recommend the Emojo products for ebike purchases.