Our satisfaction with our TWO EMOJO… Our satisfaction with our TWO EMOJO BIKES goes way beyond a solid “10”. We could not be happier. My husband rides the big Panther and me a 20” CrossTown. We Love ‘Em! Making our experience even better was buying them from Frank at RAD STOP RIDE SHOP in Bullhead City, Arizona.

Good thing I had my own tools. Assembly was accomplished reviewing the YouTube assembly guidance, replaying sections over & over because it often went fast through what was actually a series of steps. Mounting the tail light was left out. (It is unlikely that I could have done the assembly without the video.) Good thing I had my own hex wrenches & socket wrenches. The tools provided did not cover all the tool needs. The etrike works great.

Very mixed feelings The first thing which I ordered did not have the necessary bolt. They said that it would be sent but it never was. The second thing which I ordered online was out of stock and took more than a month to get. Their order system should be connected to inventory to alert buyers of backordered items before the order. The third item arrived in a timely manner. So 1 out of 3 orders went smoothly. Additionally, their responsiveness to emails has not been very good. Some of my emails took multiple resends to get a response.

not professional at all to honestly say… not professional at all to honestly say ! Sabrina was great, but the tech didn't do a nice job ! Any bike shop would have done a clean bike & well adjusted something you will have to fix 1- rear derailleur was unable to shift on the easy gear, skipping & skipping 2- the 2 wheel was covered with red grease spent over an hour to clean that grease & adjust the derailleur

Never Again. I ordered July 23rd and have yet to get my package. No communication, no shipping confirmation nothing . Even through covid your company email isn’t receptive? I am very disappointed and will be out sourcing for a new e-bike company.