Good Caddy Pro but poor customer follow up to get a replacement battery Assembled the bike and battery was inoperable. Poor written assembly instructions. Called the battery problem in Friday and no help. Back all day working with Emojo trying to get a new battery coming. No one returned any of my comms- emails or voicemails. Quality of the trike seems good with exception of the battery but can’t fully test it. Very dissatisfied with the customer service trying to get a problem corrected. This should have been a 5 minute troubleshooting call and then quick follow up to get a replacement battery coming. Hope this is not a preview of future customer service if I have another problem.

Our satisfaction with our TWO EMOJO… Our satisfaction with our TWO EMOJO BIKES goes way beyond a solid “10”. We could not be happier. My husband rides the big Panther and me a 20” CrossTown. We Love ‘Em! Making our experience even better was buying them from Frank at RAD STOP RIDE SHOP in Bullhead City, Arizona.

Great ebike! I rented an Emojo Panther Pro for the day at a local bike shop. I enjoyed the bike so much that I bought one. Before I placed the order, I went to several other bike shops and tested other brands, both more and less expensive. Emojo turned out to be the best fit for me. It is easy to pass my leg through the bike, the throttle is spunky and the pedal assist works well. The only thing I would like is a trip odometer. It shows me the total miles traveled across all trips but does not give me a count on just the current trip. I'm still learning all the bike's features, so the feature may exist but I may not have found it yet. Overall I would highly recommend this bike. The battery range is excellent and everyone loves the turquoise color.

I received the wrong bike rack by… I received the wrong bike rack by mistake. I contacted Emojo customer service and Sabrina Robinson, Emojo Rockstar, arranged for the return and shipped out the correct unit. Seamless and very fast. Kevin

FedEx has been waiting for over a week… FedEx has been waiting for over a week for a package Emojo said has been shipped. Zero replies from my emails to support days ago. HORRIBLE non-existent customer support. Answer your damn emails!