Good thing I had my own tools. Assembly was accomplished reviewing the YouTube assembly guidance, replaying sections over & over because it often went fast through what was actually a series of steps. Mounting the tail light was left out. (It is unlikely that I could have done the assembly without the video.) Good thing I had my own hex wrenches & socket wrenches. The tools provided did not cover all the tool needs. The etrike works great.

Great bike , great company . I purchased my e bike from this company and about a year later I had a problem with the battery so I called them up and the sent me a new battery fast and at no charge. A couple of years later I bought some accessories from thier website and had a question about one of the items so I called the company again. The nice lady said she would check with tech support and call me back. Within an hour she called me back with an answer to my question. I'm in New York, they're in California and I really feel they stand behind what they sell..

Great Customer Service 5star Purchased a electric bike from an authorized dealer, but wanted to ad something new and unique. I gave them a call and went to their OC distribution center and they made it so easy in helping me upgrade to my requests . No hassle easy going company.

Good Caddy Pro but poor customer follow up to get a replacement battery Assembled the bike and battery was inoperable. Poor written assembly instructions. Called the battery problem in Friday and no help. Back all day working with Emojo trying to get a new battery coming. No one returned any of my comms- emails or voicemails. Quality of the trike seems good with exception of the battery but can’t fully test it. Very dissatisfied with the customer service trying to get a problem corrected. This should have been a 5 minute troubleshooting call and then quick follow up to get a replacement battery coming. Hope this is not a preview of future customer service if I have another problem.

Unresponsive customer service Unresponsive customer service My bike arrived in a damaged box 4 days ago. The frame was sticking out of the end of one of the cartons. The paint is chipped. I took pictures and immediately emailed them to emojo. No response. I called and left a message, and I got no response. I called the next day and reached an actual live human, and she said that they needed more pictures. I sent more pictures and got no response. So I called and left a message again and got no response. I have a $3,000 tricycle that can't be assembled and no ETA on a replacement frame. Not having anybody call me back makes me think they're trying to extend the delay so that 7 days go by, and I can't return it.