Customer Service Journey Bikes customer service is stellar. Since my bike has not arrived yet I have contacted customer service several times for shipping updates. Their responses have been timely and informative. I would have given 5 stars if I had received my bike. I’m patiently waiting.

I ordered my bike on Mother’s Day and… I ordered my bike on Mother’s Day and did not get it until the end of July. Multiple times they told me it would be on “the next truck.” Customer Service was not willing two offer any compensation. Just said, if you don’t want it we can cancel the order. The bike is great, the company and customer service is Definitely not.

Still no bike/no information The purchase went smoothly. I preordered my bike and was told I would have an update. However I haven’t received any update and I’m becoming quite concerned as I have paid for my bike in advance. They said it would be available in April however it’s April 15th and still no idea if and when I will receive my bike. I put off writing this review hoping I would have my bike and more to review; however this is all I can say. Communication is key to happy clients.

I just canceled my order after many… I just canceled my order after many delays and excuses about shipping delays and etc. I waited 3 months with very little commission from Journey Bikes most me requesting updates. Very unsatisfied and do not recommend this company for any services.

I ordered a battery early may I ordered a battery early may, when I checked tracking on it after it should have arrived, it stated the order had been cancelled. Their website stated it was in stock. Journey bikes said they would let me know when they would be available again. They did not. However, I just received an email stating they had shipped one 14days ago. I have not received it. I searched to find one and did through a different company. My original battery only lasted 220 miles, of course they didn’t replace. I have had terrible customer service with them. Buy local folks, that’s my advice.