I absolutely love my bike I absolutely love my bike. It came in pristine condition not a blemish on it. It rides like a dream and is very easy to operate. I am a 72 year old woman who still enjoys biking and with the electric assist it makes my ride so much more enjoyable. Also I assembled the bike myself with the help of youtube tutorials. Best purchase I have made and Journey bikes was so helpful.

Still no bike/no information The purchase went smoothly. I preordered my bike and was told I would have an update. However I haven’t received any update and I’m becoming quite concerned as I have paid for my bike in advance. They said it would be available in April however it’s April 15th and still no idea if and when I will receive my bike. I put off writing this review hoping I would have my bike and more to review; however this is all I can say. Communication is key to happy clients.

I ordered a battery early may I ordered a battery early may, when I checked tracking on it after it should have arrived, it stated the order had been cancelled. Their website stated it was in stock. Journey bikes said they would let me know when they would be available again. They did not. However, I just received an email stating they had shipped one 14days ago. I have not received it. I searched to find one and did through a different company. My original battery only lasted 220 miles, of course they didn’t replace. I have had terrible customer service with them. Buy local folks, that’s my advice.

I just canceled my order after many… I just canceled my order after many delays and excuses about shipping delays and etc. I waited 3 months with very little commission from Journey Bikes most me requesting updates. Very unsatisfied and do not recommend this company for any services.

Not too thrilled with Journey bikes so… Not too thrilled with Journey bikes so far. My wife and I purchased two ebikes from them last Christmas and we still haven't received them. Good luck with trying to reach anyone in customer service. I keep on getting a pacifying response saying your bikes should be on this next shipment. A bunch of broken promises.