My experience with Journey Bikes was… Awesome! My experience with Journey Bikes was incredible. From the point of purchase to resolving warranty issues. Can’t speak more highly of their customer service. Should be an example to all businesses on how to treat their customers. Thanks!

Ordered first week in April...received…Despite the wait and terrible directions, a fantastic bike! Ordered first week in April...received last week inJuly...unacceptable. Plenty of apologies but no real explanations... Assembly directions were terrible...poor English with vague diagrams that were too small to decipher even with a magnifying glass. Videos on line were much more understandable! The bike itself is fantastic...well worth the wait...sturdy, quiet, beautiful color, fast, and comfortable!

Journey bikes was great all around but…e Journey bikes was great all around but one of the suppliers bikes is not while journey bikes had great customer service there supplier evokes did not. Ordered 2 bikes for 2000.00 dollars and both had several spots of paint damage for which they send a small bottle of touch up paint, this is fine if it’s a spot but both fenders were badly scratched do to poor and careless packaging. 1 rim had two colors of paint damage and only received to paint for one color but even that wasn’t going to fix the paint would have been horrible looking. Fact is 2000.00 for a couple bikes and they couldn’t handle it properly.

I absolutely love my bike I absolutely love my bike. It came in pristine condition not a blemish on it. It rides like a dream and is very easy to operate. I am a 72 year old woman who still enjoys biking and with the electric assist it makes my ride so much more enjoyable. Also I assembled the bike myself with the help of youtube tutorials. Best purchase I have made and Journey bikes was so helpful.

Still no bike/no information The purchase went smoothly. I preordered my bike and was told I would have an update. However I haven’t received any update and I’m becoming quite concerned as I have paid for my bike in advance. They said it would be available in April however it’s April 15th and still no idea if and when I will receive my bike. I put off writing this review hoping I would have my bike and more to review; however this is all I can say. Communication is key to happy clients.