Not too thrilled with Journey bikes so… Not too thrilled with Journey bikes so far. My wife and I purchased two ebikes from them last Christmas and we still haven't received them. Good luck with trying to reach anyone in customer service. I keep on getting a pacifying response saying your bikes should be on this next shipment. A bunch of broken promises.

We have purchased several E-bikes over… We have purchased several E-bikes over this last year. We have had issues with every company we have purchased from except journey Bikes. I absolutely love my bike. I have Spine issues and the X-Treme Sedona 48V 500W Step Through Mountain E-Bike has proved to give me a smoother ride. Although I don’t do a lot of off road riding in rough terrain.

I ordered a battery early may I ordered a battery early may, when I checked tracking on it after it should have arrived, it stated the order had been cancelled. Their website stated it was in stock. Journey bikes said they would let me know when they would be available again. They did not. However, I just received an email stating they had shipped one 14days ago. I have not received it. I searched to find one and did through a different company. My original battery only lasted 220 miles, of course they didn’t replace. I have had terrible customer service with them. Buy local folks, that’s my advice.

I just canceled my order after many… I just canceled my order after many delays and excuses about shipping delays and etc. I waited 3 months with very little commission from Journey Bikes most me requesting updates. Very unsatisfied and do not recommend this company for any services.

Journeybikes difficult to work with and did not stand behind their product Bought an electric bike with range of "up to 20 miles" and 15 day return period. Should have read the bait and switch fine print. Bike cannot be returned once assembled or ridden. Gets at best 2 miles on a full overnight charge. Have to pay to ship battery back for replacement, get RMA (took weeks) meanwhile I'm stuck walking. Journey bikes appears to just be a middleman and dumps all problems off on manufacturer. Has made the whole process difficult.