My experience with Journey Bikes was… Awesome! My experience with Journey Bikes was incredible. From the point of purchase to resolving warranty issues. Can’t speak more highly of their customer service. Should be an example to all businesses on how to treat their customers. Thanks!

I ordered my bike on Mother’s Day and… I ordered my bike on Mother’s Day and did not get it until the end of July. Multiple times they told me it would be on “the next truck.” Customer Service was not willing two offer any compensation. Just said, if you don’t want it we can cancel the order. The bike is great, the company and customer service is Definitely not.

Still no bike/no information The purchase went smoothly. I preordered my bike and was told I would have an update. However I haven’t received any update and I’m becoming quite concerned as I have paid for my bike in advance. They said it would be available in April however it’s April 15th and still no idea if and when I will receive my bike. I put off writing this review hoping I would have my bike and more to review; however this is all I can say. Communication is key to happy clients.

Customer Service Journey Bikes customer service is stellar. Since my bike has not arrived yet I have contacted customer service several times for shipping updates. Their responses have been timely and informative. I would have given 5 stars if I had received my bike. I’m patiently waiting.

Never received basket I'm happy with my bike which I received in a week but still have not received the basket for it 3 weeks later. I've reached out to customer service 3 times and all I've heard is he can't reach his nakto rep. I also tried emailing nakto but did not receive an answer back. I got tired of waiting so I ordered one through the nakto website and to my surprise I received it in 2 days. I'm hoping to get the $29 I paid for a basket that should of been sent out with my bike. Sorry Journey Bikes but you failed with this customer. Update-Thank you Jason from customer care for refunding my $29 and I'm much happier now.