Ordered an item via the website and… Ordered an item via the website and then a day later received a cancellation notice. I don't understand how in 2021, companies can't figure out inventory.

The customer service was terrible The customer service was terrible. My account was never updated. I called and emailed service times to check the status of my order but never received any response. Yes I know we are dealing with COVID19 however if you are still open and selling merchandise, you should communicate with customers.

Honestly....I haven't opened the box… Honestly....I haven't opened the box the FUJI Bicycle was delivered in, however, the delivery was speedy and problem proofed during this time of CoVid. No complaints with the process of purchase and delivery. Thank you.

Happy customer I ordered on a Thursday evening, order shipped on the following Wednesday (they say 1-3 business days to ship) and received order on the following Tuesday via UPS ground. I’m in NJ. They emailed me that it was out for delivery and again when it was delivered. Items (handlebar bag and feedbag) were well packed and I’m very happy with them.

Was super excited to get my bike Was super excited to get my bike. I understand the delayed shipping due to covid but the customer service was non existent. Emailed 4-5 times and finally over a week later I got shipping confirmation. Bike came in expected shape and was exactly what I was looking for. The only reason I reviewed so low was because customer service should be a top priority when running a business.