Knew nothing about them, couldn’t have been happier The site layout made finding the bike I wanted extremely easy and shipping was quick even by pandemic standards. Couldn’t have asked for a better experience, not sure why this site hasn’t taken off yet

Ordered an item via the website and… Ordered an item via the website and then a day later received a cancellation notice. I don't understand how in 2021, companies can't figure out inventory.

Extremely satisfied with my son's bike Extremely satisfied with my son's bike, cant wait till I need an upgrade, will highly consider purchasing my next bike here at Topos. Customer service was great, arrived before the estimated arrival. This is an outstanding place to purchase your biking needs amazing selection of knarly bikes and gear! Thanks very much Topos team for making this a great purchase experience, my little man is shredding the trails and loving his new GT. Sincerely, Chad B.

Shipped damaged bike with missing components I was super excited to receive my Marin Headlands 2, however, upon arrival, I realized it was missing several assembly components, was scratched on the stem, and the drop-seat cable was cut too short and needed to be re-installed. When I contacted Topos about these issues they offered a $50 refund. For a $3k bike that felt insulting, moreover, it doesn't even cover the labor costs for re-doing the internal cabling. Knowing the margins for a small bike shop can be tight, I countered with $150 but never heard back.

The customer service was terrible The customer service was terrible. My account was never updated. I called and emailed service times to check the status of my order but never received any response. Yes I know we are dealing with COVID19 however if you are still open and selling merchandise, you should communicate with customers.