The customer service was terrible The customer service was terrible. My account was never updated. I called and emailed service times to check the status of my order but never received any response. Yes I know we are dealing with COVID19 however if you are still open and selling merchandise, you should communicate with customers.

Was super excited to get my bike Was super excited to get my bike. I understand the delayed shipping due to covid but the customer service was non existent. Emailed 4-5 times and finally over a week later I got shipping confirmation. Bike came in expected shape and was exactly what I was looking for. The only reason I reviewed so low was because customer service should be a top priority when running a business.

Ordered an item via the website and… Ordered an item via the website and then a day later received a cancellation notice. I don't understand how in 2021, companies can't figure out inventory.

Scam Don’t waste your time ordering from this shady website.. ordered a bike last week never told me when it would be shipped or if if it had been tracking number was invalid called said it was processing called back today after a week because apparently I no longer have an account with them anymore weird huh? then they had the nerve to say they were out of stock wasn’t planning on telling me or anything oh and yeah you can’t call until 2 pm hopefully I see a refund soon.. should’ve known better with it only having very few reviews and their social media pages have been inactive since last year.

Shipped damaged bike with missing components I was super excited to receive my Marin Headlands 2, however, upon arrival, I realized it was missing several assembly components, was scratched on the stem, and the drop-seat cable was cut too short and needed to be re-installed. When I contacted Topos about these issues they offered a $50 refund. For a $3k bike that felt insulting, moreover, it doesn't even cover the labor costs for re-doing the internal cabling. Knowing the margins for a small bike shop can be tight, I countered with $150 but never heard back.