Ordered an item via the website and… Ordered an item via the website and then a day later received a cancellation notice. I don't understand how in 2021, companies can't figure out inventory.

Honestly....I haven't opened the box… Honestly....I haven't opened the box the FUJI Bicycle was delivered in, however, the delivery was speedy and problem proofed during this time of CoVid. No complaints with the process of purchase and delivery. Thank you.

Was super excited to get my bike Was super excited to get my bike. I understand the delayed shipping due to covid but the customer service was non existent. Emailed 4-5 times and finally over a week later I got shipping confirmation. Bike came in expected shape and was exactly what I was looking for. The only reason I reviewed so low was because customer service should be a top priority when running a business.

Overall very good experience Overall very good experience. Only reason I didn't give 5 stars is that it was taking longer than expected to receive my order seeing as how I only live 100 miles from the store. I called and discovered that the gloves weren't in stock and they were transferring my order from a different warehouse. I would have liked to know that up front when I ordered. Other than that good selection, good prices and good customer service.

Shipped damaged bike with missing components I was super excited to receive my Marin Headlands 2, however, upon arrival, I realized it was missing several assembly components, was scratched on the stem, and the drop-seat cable was cut too short and needed to be re-installed. When I contacted Topos about these issues they offered a $50 refund. For a $3k bike that felt insulting, moreover, it doesn't even cover the labor costs for re-doing the internal cabling. Knowing the margins for a small bike shop can be tight, I countered with $150 but never heard back.