Ordered an item via the website and… Ordered an item via the website and then a day later received a cancellation notice. I don't understand how in 2021, companies can't figure out inventory.

Very disappointed I ordered two bikes, heard nothing for several days and then finally two days after contacting customer service I found out both bikes were out of stock and was told I would be refunded. Now, a week later, the money still isn't back in my account and I have no bikes. If they were out of stock I should not have been able to make the purchase to begin with. I'm very disappointed in the entire experience so far.

Honestly....I haven't opened the box… Honestly....I haven't opened the box the FUJI Bicycle was delivered in, however, the delivery was speedy and problem proofed during this time of CoVid. No complaints with the process of purchase and delivery. Thank you.

Awesome Simply put well worth the purchase. Bike was just as described. Looks fantastic, handles great, and super excited I made the purchase. I’ve been looking at after market kits to add to another bike but through research decided to give this a go. I’ve only had it a few days but looks to be well made to handle the many miles I dream of putting on it. Shipping was super fast in my experience but can’t speak to others experiences I’ve read about. Either way it would be worth it. My only negative outlook would be getting a hold of add ones which seem to be in short supply. Great advertising for this product out there...hats off to the marketing dept. Glad to be part of the “super squad”!

Shipped damaged bike with missing components I was super excited to receive my Marin Headlands 2, however, upon arrival, I realized it was missing several assembly components, was scratched on the stem, and the drop-seat cable was cut too short and needed to be re-installed. When I contacted Topos about these issues they offered a $50 refund. For a $3k bike that felt insulting, moreover, it doesn't even cover the labor costs for re-doing the internal cabling. Knowing the margins for a small bike shop can be tight, I countered with $150 but never heard back.