They collected my money at the point of… They collected my money at the point of purchase. With no updates on the bike's status I hunted down and contacted support to see where it was in the process. I was then told that my bike was overstocked and they would refund my money. This cost me the opportunity to get the same bike from a different vendor and kept my wallet lighter with nothing in return for it for over a week. I do understand that these are tough times, but I should have been contacted and refunded long before I made my exploratory phone call.

The service was performed as promised… The service was performed as promised and finally, I got my bike. There were a few days delay in delivering my bike due to some confusion about the phone number and email. The mechanic who assembled my bike did a nice job.

Honestly....I haven't opened the box… Honestly....I haven't opened the box the FUJI Bicycle was delivered in, however, the delivery was speedy and problem proofed during this time of CoVid. No complaints with the process of purchase and delivery. Thank you.

Very disappointed I ordered two bikes, heard nothing for several days and then finally two days after contacting customer service I found out both bikes were out of stock and was told I would be refunded. Now, a week later, the money still isn't back in my account and I have no bikes. If they were out of stock I should not have been able to make the purchase to begin with. I'm very disappointed in the entire experience so far.

Was super excited to get my bike Was super excited to get my bike. I understand the delayed shipping due to covid but the customer service was non existent. Emailed 4-5 times and finally over a week later I got shipping confirmation. Bike came in expected shape and was exactly what I was looking for. The only reason I reviewed so low was because customer service should be a top priority when running a business.