I am having the worst time with this… I am having the worst time with this company. I have a three month old bike with a broken axle. Don’t ask me how that happened I haven’t hit anyone and no one has hit me. I am waiting going on 12 days for this axle after reporting it on June 1. They told me they were sending the axle and give me a FedEx number but didn’t send the package and then blamed FedEx for not scanning it or something like that. Is there anywhere else I can get parts for this bike.? This seems like a pretty beefy bike and it is a pleasure to ride but dealing with this company is giving me so much buyers of remorse I wish I had bought something else especially at the $3000.00 price. I would have done better buying a Walmart brand.

Total scam This was, by far, the worst online purchasing experience of my life. My husband and I ordered 2 bikes on 2 different bank cards because we could get a $100 discount. First there was confusion over the color of the bikes and once that was resolved they were supposedly shipped, told 7-10 days to arrive. At no point did we ever get a working tracking number. When we tried to call, no answer. Emailing we would get responses that were illiterate and vague. After weeks of no bikes, no tracking, we finally got aggressive and said to cancel the order. We were refunded the money for one bike but were told that the second bike had been sent to Aloha freight and that it was lost and until it was located, we couldn't be refunded. We told Addmotor that wasn't our problem, it was between them and the freight company and they still refused a refund. After months of this we filed a dispute with our bank and finally got our money back. We are certain that this was just a scam. We tried calling the freight company, using the number Addmotor gave us and it was a non-working number. We don't have much money and saved to splurge on E-bikes and this company tried to steal $3500 from us. It was an exhausting, stressful experience!!

Buyer beware Buyer beware. Return policy stinks. Bought trikes and don't feel confident riding them. Felt like you were going to fall over while riding them. By the time you pay a restocking fee and return shipping its hefty.

$3K bike useless. Company ignores me I bought a $3000 bike from them. The battery stoped working. They no longer produce the battery. As a result I have a $3K bike but I cannot use because there is no battery for it. Their support stopped replying to my questions

Support Sucks I have two Addmotor bikes. But, now that they are a couple years old and need parts/service. I have discovered that Addmotor does not even have a support section on their site. There is almost no documentation and they just throw they hands up when asked. This is purely a sales organization. Too bad. I have RAD eBikes too, and can always find great support info online.