A great overall experience First and foremost I would like to say, I love my trike. They had lots of options. It was easy for me to order it online and shipping is easy.it came right to my front door. They called me to let me know when they were going to be there. What time? It was real easy to put together. I’m able to go fishing again in the places I couldn’t go fishing and I couldn’t breathe now me and my wife get out there and go bike riding together. I think it’s one of the best things I ever bought a little expensive, but well worth it the only thing that I wish you came with was mirrors, so I can see what was behind me but overall a great purchase

Beautiful bike Received the HEROTAN 2 weeks ago. The bike looks so beautiful. I got a lot of compliments on the street. Definitely recommend the white one. Good job addmotor.

Total scam This was, by far, the worst online purchasing experience of my life. My husband and I ordered 2 bikes on 2 different bank cards because we could get a $100 discount. First there was confusion over the color of the bikes and once that was resolved they were supposedly shipped, told 7-10 days to arrive. At no point did we ever get a working tracking number. When we tried to call, no answer. Emailing we would get responses that were illiterate and vague. After weeks of no bikes, no tracking, we finally got aggressive and said to cancel the order. We were refunded the money for one bike but were told that the second bike had been sent to Aloha freight and that it was lost and until it was located, we couldn't be refunded. We told Addmotor that wasn't our problem, it was between them and the freight company and they still refused a refund. After months of this we filed a dispute with our bank and finally got our money back. We are certain that this was just a scam. We tried calling the freight company, using the number Addmotor gave us and it was a non-working number. We don't have much money and saved to splurge on E-bikes and this company tried to steal $3500 from us. It was an exhausting, stressful experience!!

I am having the worst time with this… I am having the worst time with this company. I have a three month old bike with a broken axle. Don’t ask me how that happened I haven’t hit anyone and no one has hit me. I am waiting going on 12 days for this axle after reporting it on June 1. They told me they were sending the axle and give me a FedEx number but didn’t send the package and then blamed FedEx for not scanning it or something like that. Is there anywhere else I can get parts for this bike.? This seems like a pretty beefy bike and it is a pleasure to ride but dealing with this company is giving me so much buyers of remorse I wish I had bought something else especially at the $3000.00 price. I would have done better buying a Walmart brand.

Addmotor sucks 4000 spent. Batteries quit in a couple of months and they won’t honor thier warranty. Don’t buy this junk