Terrible customer service I submitted a claim on 19th November & still haven’t had a response. I have followed up a number of times with the online form & through social media - zero response. The insurance offer is a scam - avoid it!

Non-existent customer service, so warranty effectively worthless. AVOID Purchased a lock just under a year ago, key stuck in the lock and not able to extract. Local locksmith told me it wasn't fixable. Tried to contact customer service (as comfortably within warranty period) with all the details specified in the contact form, but have had ZERO response for 26 days, despite commenting on the zendesk ticket. Phoned them to follow up on the issue, simply told "someone will get back to you at some point". Tried phoning again and stuck on permanent hold Nothing I can do at this point but purchase a new lock. Plenty of other companies selling locks - suggest you take your business elsewhere.

Zero stars for service Zero stars for service although lock is very good. Ordered additional keys through Key Safe offer. Original claim acknowledged 11 August 2023 and sent follow up email but no response. May need to try some other avenue as companies shouldn’t be allowed to offer deals if they don’t follow through. Very poor customer service. Expect I’ll get the same automated response from Kryptonite via trustpilot as others received. Please prove me wrong Kryptonite!

Terrible company Terrible company. The warranty is basically a scam. They take weeks or months to reply to your emails once the lock fails. Then they send you away again to try things which make no difference. Then it's more weeks and multiple follow-ups before receiving a reply. Rather than apologising the for the failure of the lock. The employees seem to have contempt for the fact that customers claim on the warranty used to sell the product. Edit: We were eventually sent a new lock, although it took way too long and too much time invested.

Ive been trying to sign up for the ATPO without any luck Ive been trying to sign up for the ATPO for days now, but there seems to be a bug in the website... Ive tried contacting them in every way possible but no answer. I truly hope my bike doesnt get stolen soon.