Pay more for anti-theft protection after already paying for the lock Be aware. You will need to pay upwards of £10 for "registering" for anti-theft protection (on an annual basis). I thought the whole point of a kryptonite lock was that part of the reason you bought it was the anti-theft protection!? Therefore buying the lock DOES NOT protect you for reimbursement if your bike is stolen. In effect this is back door insurance without calling it that.

Unexpectedly positive… I've had an unexpectedly positive experience. My key snapped inside the lock and in an attempt to get reimbursed for the cost of a locksmith, I reached out to the support team. I didnt get a response, however a month later I recieved a new lock. `it's a little odd, but I'm thankful nonetheless. I gave 4 stars as it still would have been nice to feel like i have an avenue for communication with the team at KRYPTONITE.

Problem solved after TrustPilot review Quick resolution to my problem after my negative Trustpilot review. I ordered replacement keys, which arrived promptly but did not fit. On contacting customer service I received no reply, but after my review here I was refunded for the useless keys and as a courtesy received a new lock. Great service in the end, just a shame it couldn't be achieved without a public complaint.

I filed a claim 6 months ago via… I filed a claim 6 months ago via anti-theft program. I have been following up with them, but no even a single response has been received yet. The program absolutely is the big Scam. Not exactly match what they advertised. Scam shop.

Filed a claim with ATPO in December - still no response My wife had her bike stolen in December 2023. We reported it to the police immediately and filed the ATPO claim with Kryptonite, providing all the details & photos that they asked for. 3 months later, 2 chaser emails and still nothing at all from Kryptonite. Really, really poor customer service and terrible communication. Kryptonite should really feel ashamed of what they provide to their customers. Kryptonite if you are reading this, the ATPO registration is 1605369400842, claim number 109565