Do not buy the anti protection offer... scam!!! I bought the antiprotection lock offer and it has been over 2 months and since i registered the claim after my bike was stolen. i have contacted many times and not heard anything back. very poor customer service and should advise to stay away!! I want to hear back with a positive outcome asap.

I filed a claim 2 months ago via… I filed a claim 2 months ago via anti-theft program. I have been following up with them, not even one single response has been received yet. Is this a scam as it was not exactly what I was expecting for what was advertised. Claim Number: 109591 but this a long shot i doubt it will get looked into

worst customer service I bought the Kryptonite Avenue F-150 and Avenue R-75 COB Light Combo, which broke after only 3 months. I therefore asked customer service for a replacement. Initially I received a reply (every 1-1.5 weeks) and from the beginning of October no reply at all. I have made 2 more tickets, but so far no reply.

Ive been trying to sign up for the ATPO without any luck Ive been trying to sign up for the ATPO for days now, but there seems to be a bug in the website... Ive tried contacting them in every way possible but no answer. I truly hope my bike doesnt get stolen soon.

Problem solved after TrustPilot review Quick resolution to my problem after my negative Trustpilot review. I ordered replacement keys, which arrived promptly but did not fit. On contacting customer service I received no reply, but after my review here I was refunded for the useless keys and as a courtesy received a new lock. Great service in the end, just a shame it couldn't be achieved without a public complaint.