Terrible customer service I submitted a claim on 19th November & still haven’t had a response. I have followed up a number of times with the online form & through social media - zero response. The insurance offer is a scam - avoid it!

Non-existent customer service, so warranty effectively worthless. AVOID Purchased a lock just under a year ago, key stuck in the lock and not able to extract. Local locksmith told me it wasn't fixable. Tried to contact customer service (as comfortably within warranty period) with all the details specified in the contact form, but have had ZERO response for 26 days, despite commenting on the zendesk ticket. Phoned them to follow up on the issue, simply told "someone will get back to you at some point". Tried phoning again and stuck on permanent hold Nothing I can do at this point but purchase a new lock. Plenty of other companies selling locks - suggest you take your business elsewhere.

Filed a claim with ATPO in December - still no response My wife had her bike stolen in December 2023. We reported it to the police immediately and filed the ATPO claim with Kryptonite, providing all the details & photos that they asked for. 3 months later, 2 chaser emails and still nothing at all from Kryptonite. Really, really poor customer service and terrible communication. Kryptonite should really feel ashamed of what they provide to their customers. Kryptonite if you are reading this, the ATPO registration is 1605369400842, claim number 109565

Terrible company Terrible company. The warranty is basically a scam. They take weeks or months to reply to your emails once the lock fails. Then they send you away again to try things which make no difference. Then it's more weeks and multiple follow-ups before receiving a reply. Rather than apologising the for the failure of the lock. The employees seem to have contempt for the fact that customers claim on the warranty used to sell the product. Edit: We were eventually sent a new lock, although it took way too long and too much time invested.

Problem solved after TrustPilot review Quick resolution to my problem after my negative Trustpilot review. I ordered replacement keys, which arrived promptly but did not fit. On contacting customer service I received no reply, but after my review here I was refunded for the useless keys and as a courtesy received a new lock. Great service in the end, just a shame it couldn't be achieved without a public complaint.