X Care X Care, has been amazing to deal with on warranty items. The customer service reps are friendly and efficient. I chose to pay for the repair and XCare sent me a reimbursement check in 7 days. I definitely recommend X Care for Tesla extended warranty.

Im the first time doing the third party… Im the first time doing the third party financing for my Tesla model X..Xcelerate auto was recommended to me by Tesla. Deb Walsh at xcelerate was very professional, knowledgeable, kind and patient. I waited a year and half to get my tesla. The delivery was for Friday but got delayed. So on Saturday, an hour to the delivery i got a call from Tesla, there was complication with third party paper works and delivery was delayed...i was in tear. I left a desperate voicemail for xcelerate on Saturday and did not expect respond as office is closed during the weekend. But i got a call back from Deb on Saturday afternoon. She was so kind and patient to walk me thru step by step in the process. She even worked on Sunday to make sure i would get my car deliver. I did get my car on Sunday. Deb went above and beyond of her duty to help me and im so grateful. I would recommend xcelerate to all my family members and friends.

It was actually terrible It was actually terrible. Tesla does not actually have an agreement with your company. I had to pay out of pocket on several occasions only to have to get reimbursed at a later date. Then there’s Chris who supposedly worked for Tesla and has no idea what he is doing and who’s sole job is to find ways to deny claims for things that should be covered. For example, each time I had a claim I had to call the warranty company and get a rep on the phone to give a credit card to the service advisor because they expect payment at the time of service. It’s extremely inconvenient.

Good service -

Easy to work with and paid my claim quickly. I've been very happy with them so far! It was easy to get a hold of the person handling my claim and they paid quickly. So far the warranty has replaced both of my back handles on my model S. Which can be very expensive.