Handled quickly and efficiently with… Handled quickly and efficiently with one caveat. Only issue is that I would recommend an online claim process initiation due to hours not being convenient for west coast customers being able to make contact and calls to get payment from shops after 2 pm. This led to repeated calls and slow down of process.

Tesla service recommends XCare for me… Tesla service recommends XCare for me when I was out of warranty and couldn’t buy their extended service contract. I was researching other companies to be sure I was making the best choice and the biggest other company that offers coverage doesn’t cover more than $6,000 towards battery when XCare’s contract says they cover $30,000 towards battery alone. No brainer.

It was actually terrible It was actually terrible. Tesla does not actually have an agreement with your company. I had to pay out of pocket on several occasions only to have to get reimbursed at a later date. Then there’s Chris who supposedly worked for Tesla and has no idea what he is doing and who’s sole job is to find ways to deny claims for things that should be covered. For example, each time I had a claim I had to call the warranty company and get a rep on the phone to give a credit card to the service advisor because they expect payment at the time of service. It’s extremely inconvenient.

Warranty is just as described Warranty is just as described. They paid for everything Tesla would have, they pay over the phone with Tesla and they do it quickly. Very happy with this warranty.

Good service -