Good service -

XCare: best investment for all Tesla owners Owning my 2013 P85 I know it’s history and plan to keep it for many years to come - at 48k miles I also plan to keep it in tip-top shape. Having XCare gives me piece of mind with repairs. I know that my out-of-pocket is limited and using XCare is super easy. We bought it for my husband’s 2015 P90D and our son bought it for his 2019 S. Not only are repairs covered like MCU failures & daughterboards, given the difficulty in reaching Tesla’s roadside assistance these days, having XCare provides an easier way to get on-the-road service when needed. I highly recommend XCare to every Tesla owner I know. I

Easy to work with Easy to work with. Both from a end user and from Tesla's end per the Supervising tech. Called Xcare gave them my list of issues, scheduled appointment via app. Took vehicle in. Tesla determined faults, sent estimate and received approval same day.Tesla did repairs. Notified Xcare and received corporate CC number, remaining balance due was $100. No issues.

Easiest warranty procedure that I’ve… Easiest warranty procedure that I’ve been a part of. Tesla service rep said working with you guys is the best.

It was actually terrible It was actually terrible. Tesla does not actually have an agreement with your company. I had to pay out of pocket on several occasions only to have to get reimbursed at a later date. Then there’s Chris who supposedly worked for Tesla and has no idea what he is doing and who’s sole job is to find ways to deny claims for things that should be covered. For example, each time I had a claim I had to call the warranty company and get a rep on the phone to give a credit card to the service advisor because they expect payment at the time of service. It’s extremely inconvenient.