Easy to work with and paid my claim quickly. I've been very happy with them so far! It was easy to get a hold of the person handling my claim and they paid quickly. So far the warranty has replaced both of my back handles on my model S. Which can be very expensive.

It was actually terrible It was actually terrible. Tesla does not actually have an agreement with your company. I had to pay out of pocket on several occasions only to have to get reimbursed at a later date. Then there’s Chris who supposedly worked for Tesla and has no idea what he is doing and who’s sole job is to find ways to deny claims for things that should be covered. For example, each time I had a claim I had to call the warranty company and get a rep on the phone to give a credit card to the service advisor because they expect payment at the time of service. It’s extremely inconvenient.

Good service -

Easy to work with Easy to work with. Both from a end user and from Tesla's end per the Supervising tech. Called Xcare gave them my list of issues, scheduled appointment via app. Took vehicle in. Tesla determined faults, sent estimate and received approval same day.Tesla did repairs. Notified Xcare and received corporate CC number, remaining balance due was $100. No issues.

Handled quickly and efficiently with… Handled quickly and efficiently with one caveat. Only issue is that I would recommend an online claim process initiation due to hours not being convenient for west coast customers being able to make contact and calls to get payment from shops after 2 pm. This led to repeated calls and slow down of process.