The absolute WORST They steal your money and do not cover their policies. The absolute worst service department I've ever dealt with in my life. The rudest people ever. Do not give them one penny of your money

*****ATTENTION ALL SERVICE… *****ATTENTION ALL SERVICE CENTERS******* Do not work with this company. All of their employees are stonewalling and withholding the payments that they have approved. Our dealership completed repairs on 3/20 and we attempted to to get payment only to find out that they did not intend to pay us until today 3/29. I requested to speak with the a Manager by the Name of Mr. Soloman who has yet to call me back I requested a conversation on 3/22. We waited until 3/29 and low and behold I was told we have to wait until next month to get paid $573. The first person I talked to said it was a power outage, the second person I talked to said that the entire payment department was shut down. Who is the liar today? I would love to know. I really feel like this organization lack the appropriate assets to make the payments that they approve. AVOID AT ALL COST.

Easy process to make a claim and was… Easy process to make a claim and was helped quick. Not a large repair but staff was still helpful through the entire thing. Worth every dollar and the plan has paid for its self over the years.

They bribed me too take down my review… They bribed me too take down my review and failed too fix my car as promised. My first repair was a six hour labor job, rack and pinoin. It wasn't finished for five weeks due to Concord. Second repair, alternator. Took two weeks without my car.. Third repair, the alternator they sent failed. It sitting in the dealership for the past eight plus weeks, and they still won't let the dealer fix it. The part hasn't arrived yet, 8 weeks so far. I'm still waiting for parts from Concord. They seem to always buy the cheapest parts available. Buy the way, I told them what the problem was. As I was an ASE Certified Master Auto Technician, they had me pay the dealer to diagnose it anyway. They didn't believe me. They don't care about their customer's needs. Every time I call, they put me back on hold and hang up on me. It's not worth buying insurance from this company.

HORRIBLE This company is awful, shady as can be. There is no fix for this, they are rude, incompetent, and fraudulent. Just read the negative reviews and disregard the good ones, notice how all the negative reviews are the same thing and save your money!