Great experience! My first policy with Concord Auto Protect on my 2013 Subaru Forester was in March 2021. My one claim was handled with no problems. I had no hesitation in renewing my policy again. The representatives that I dealt with were very professional and not overbearing or pushy. The new policy gives me the peace of mind that I was looking for.

they use aftermarket and recycled parts - then ship them to repair shop I will not repeat all other reviews about delays, speaking with the answering service, generally poor service as those reviews are accurate. KNOW THIS BEFORE YOU BUY: 1) Concord does not use OEM parts. specific language in my most recent claim states "In addition, we reserve the right to approve OEM, AFTERMARKET, NEW, REMANUFACTURED or RECYCLED parts. With that said, I have sourced AFTERMARKET part for this claim..." 2) Concord sources and ships the parts causing futher frustration and delays. Specific language from my claim, "these parts will be shipped expedited directly to you .... Please confirm approval, provide a shipping address, and contact information so I can order the parts right away." Keep in mind, I received this communication on DAY 7 of my claim. Bottom line for my $848 claim. Concord will ship an aftermarket part and pay $203.50 of labor. Vehicle is a 2019 model, purchased new. Yes, a real cusomer. J Bentley

They SUCK They SUCK! If I could give less than 1 star I would! They are absolutely horrible! DON'T buy their product! They make you wait 24 - 48 hours to even let you know if they will cover your repair, then they send a crap part. They argue everything... With an attitude! Likely that's because the people on the phone are constantly arguing with customers and shops.. What a mistake! They are a scam!

If I could give 0 stars I would If i could give 0 stars I would. I purchased my "premium" plan in November 2021 for $2073.00 on a 2017 MKX. Last December my local Ford/Lincoln Dealer found a needed repair and attempted to call them for almost 2 weeks, continually being told they would get a return call. Finally they did speak with a representative who denied the claim, without an explanation as to why it was denied. Now this dealer has decided they will no longer work with this company. Therefore, I attempted to contact them to say i wanted to cancel my policy as the dealer I take my car to would not honor my warranty. After several phone calls, I spoke to someone who said they would give me just $1000 back, and I should receive this in 30 days. It is now 3 months later and no refund. I again have been attempting to contact them by phone and several emails, and still not response. PLEASE AVOID THIS COMPANY AT ALL COSTS.

First claim experience is horrible I just made my first claim and I have yet to get the correct claim number, nor will anyone help me do so. It's undeniable that they are unwilling to look at the claim based on other information such as name and VIN; which one would think would be a more reliable method. That said, no one speaks english as a first language on the claims side and they have hung up on me several times and continually put me on hold. I do not recommend at all.